Helpdesk operator Work, Jobs in Newmains, Nlk (with Salaries)

Helpdesk Operator - Backshift
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave

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To answer inbound calls and make outbound calls in a professional manner. Monitor and manage jobs and calls with a high focus on response times and operational…

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Helpdesk Operator - Backshift

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£25,468.38 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Canteen
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Facilities management
Administrative support experience
Administrative experience
Outbound calling
Communication skills

Full job description

Customer Service Operator - Backshift

Salary: £25,468 38 per annum

Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US

Contract type: Permanent

Full time: 37 5 hours per week Working 5 over 7 days

Contract: Asda

Why join City?

We pride ourselves on our culture, our people, and our customers We live by our company values: show you care, make it happen, be your best, strive to improve and one City

We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company

Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits

Here are the benefits we offer:

33 days (6 6weeks) paid holiday for a full-time contract

37 5 hours per week contract

Free on-site parking

Subsidised canteen facilities & vending machines

Access to Mental Health First Aiders

Recommend a Friend incentive

Pension scheme – up to 5% matched contribution

Company-funded Healthshield cash plan Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more

Salary sacrifice schemes, including Smart Tech and Cycle to Work

Great development and career opportunities

Access to One City, our reward and recognition hub One City provides access to a host of benefits:

Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips

Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!

Here's what you can expect to be doing:

Handling inbound and outbound calls, and logging jobs in a fast-paced environment

Co-ordinating contractors and City Technicians to ensure they attend to our City standards

Working in partnership with customers to achieve results

Completing a variety of administrative tasks such as quotes, uplifts, emails

End-to-end job management

Working as part of a team to drive customer excellence

Here's what we would like from you:

Driven and passionate with a great attitude to deliver customer excellence

Helpdesk experience in facilities management

Excellent verbal and written communication skills

Accuracy and attention to detail

Ability to work as part of a team and effectively manage own workload

Administrative experience, including knowledge of Microsoft office packages

Previous contact centre/call centre/helpdesk experience

Apply Now

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helpdesk operator jobs in newmains, nlk

Helpdesk Operator - Backshift

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Incident Customer Service Operator - Glasgow

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