Customer service team lead Work, Jobs in Newmarket, Sfk (with Salaries)

Customer Service Team Leader
Lucy and Lola Shop —Cambridge
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
- Employee discount
Quick apply
4d
Account Management Lead
Beyond Co —Newmarket
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
6d
Customer Service Team Leader
Paddy Power —Newmarket
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- Annual leave
- Employee discount
Quick apply
1d
TEAM MANAGER
Primark —Bury St. Edmunds
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
5d
Key Lead - Grand Arcade, Hollister
Hollister —Cambridge
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Global Capability & Training Lead
Mundipharma —Cambridge
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
11d
Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Eastern Area Sales Lead
Associated Asphalt LTD —Bury St. Edmunds
- £26,000 - £27,000 a year
- Sales
- Customer service
- English
Quick apply
Paid Media Lead
inMusic —Cambridge
- Full-time
- Analysis skills
- Budgeting
- Communication skills
Quick apply
1h
Knoopologist (Team Leader)
Knoops- Cambridge —Cambridge
- £13.50 an hour
- Part-time
- Customer service
Quick apply
8d

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customer service team lead jobs near newmarket, sfk

Customer Service Team Leader

Lucy and Lola Shop
Cambridge

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Job details

Permanent | Full-time
£35,000 - £38,000 a year
4 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Management
Multilingual
Ticket management
English
Supervising experience
Zendesk
Team management
Customer support
Customer interaction
Leadership

Full job description

We make custom embroidered pet portraits. Someone sends us a photo of their dog, cat or horse; our artwork team turns it into a stitch file; our production team embroiders it onto a sweatshirt, hoodie or cushion; and it's packed and posted from our studio just south of Cambridge.

We started in lockdown with one secondhand embroidery machine. We've stitched over 200,000 portraits since, exhibited at Crufts and dozens of Dog Fest events, and we now design, make and ship everything in-house.

We're heading into our biggest ever Q4, and we're looking for someone to lead customer service through it.

What the role actually is

It's a hands-on leadership job, not a desk-and-dashboard one. You'll be answering customers yourself, and you'll be the person the rest of the team looks to for how it's done.

You'll lead a small in-house team plus a group of remote virtual assistants, and you'll work daily with our Production Manager, Artwork Manager and packing team so that what we promise customers matches what's happening on the floor. You'll report into our Operations Director.

A lot of our orders are gifts. A meaningful number are memorial pieces for a pet that's died. Getting the response right matters more here than in most places.

Day to day you'll:

Work the queue alongside the team, and own the hardest tickets yourself: lost parcels, missed deadlines, difficult stitch approvals, upset customers
Onboard, train and QA the VAs, and write the macros and briefs they work from so quality holds as volume climbs
Keep response times, resolution rates and CSAT where they need to be, and report on them honestly
Sit between service, production and packing, flagging early when a promise and the schedule don't line up
Run the pre-Christmas cut-off comms and the peak staffing plan
Spot the patterns behind repeat contacts and fix the cause, not just the ticket
Feed what customers are actually saying back into product, marketing and the website

We're looking for someone who:

Has led or supervised a customer service team, in ecommerce or in a production, made-to-order or customer-facing operational environment
Has worked a peak trading season and knows what November feels like from the inside
Is comfortable with helpdesk software (Gorgias, Zendesk, Freshdesk, Re:amaze or similar) and Shopify
Writes well. Warm, clear, human, never robotic
Is organised enough to build process, and calm enough to work without it when the day goes sideways
Wants to build something rather than maintain something

Experience managing remote or outsourced agents, personalised or made-to-order products, or international shipping and returns is a bonus, as is a genuine soft spot for other people's pets.

What we offer

£35,000 – £38,000 depending on experience
28 days holiday including bank holidays
Company pension
Free on-site parking
Staff discount, and a portrait of your own pet
Real ownership of how this function gets built, and a direct line to the leadership team
A studio where you can walk twenty steps and watch the thing you just promised a customer being made

The practical bit

Full time and on site at Copley Hill Business Park, just south of Cambridge. This isn't a hybrid role — being in the room with production, artwork and packing is the point. Free parking, and an easy drive from Cambridge, Sawston, Saffron Walden and the A11/M11.

Peak season runs September to December and is genuinely busy. We'd rather tell you that up front, and we plan for it properly.

Pay: £35,000.00-£38,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site gym
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in newmarket, sfk

Customer Service Team Leader

Account Management Lead

Customer Service Team Leader

Service Team Manager

Lead Customer Service Advisor

TEAM MANAGER

Key Lead - Grand Arcade, Hollister

Global Capability & Training Lead

Sales Team Leader

Eastern Area Sales Lead

Paid Media Lead

Knoopologist (Team Leader)

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