Customer support & client services managers Work, Jobs in Newnham, Wor (with Salaries)

Customer Experience Manager
Community Housing —Kidderminster
- £53,192 a year
- Full-time
- Customer service
- Leadership
11d
Team Leader
Gallagher —Brierley Hill
- Up to £45,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
Quick apply
Contact Centre Senior Coordinator
Livity Life —Worcester
- £29,536 - £29,537 a year
- Rotating shift
- Computer literacy
Quick apply
12d
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Manager, Client Services
Park Place Technologies —Birmingham
- Hybrid work
- Microsoft Office
- Business development
- Bachelor's degree
13d
Shift Lead - Days
Livity Life —Worcester
- £27,500 - £28,000 a year
- Day shift
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
8d
Insurance Team Manager
Marsh —Worcester
- Full-time
- Management
- Microsoft Office
- Leadership
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills
- Employee stock purchase plan
- Life insurance

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Wedding Event Manager
Unique Venues —Bromyard
Outgoing personality, interested and enthusiastic (whilst also a good listener) with good telephone and client meeting manner.
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Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
City of Wolverhampton Council is looking for an experienced and forward-thinking Contact Centre Manager to lead the delivery of high-quality customer contact…
£52,413 - £56,730 a year
12d

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customer support & client services managers jobs near newnham, wor

Customer Experience Manager

Community Housing -
Kidderminster

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Job details

Full-time
£53,192 a year
11 days ago

Qualifications

Customer service
Complaint handling
Leadership

Full job description

We are looking for an experienced and customer focused Customer Experience Manager to lead our Customer Service Centre and Customer Resolution teams. You will create a high performing culture that puts customers at the heart of everything we do, ensuring enquiries, feedback and complaints are handled efficiently, professionally and with a focus on achieving the right outcome first time.

You will lead the management of the Customer Service Centre, ensuring customer contact is handled effectively across all channels and that colleagues have the support, guidance and performance focus needed to deliver a responsive and consistent service. You will also lead the management of customer complaints, including complex and escalated cases, ensuring compliance with the Housing Ombudsman Complaint Handling Code and relevant regulatory standards. Working closely with managers and colleagues across the business, you will help resolve service issues, embed learning from complaints and Ombudsman decisions, and support the development of services that improve the customer experience. You will also oversee customer contact and feedback systems, monitor performance measures, manage supplier relationships and contribute to service planning, reporting and budget management.

As a Customer Experience Manager, you will build a positive and collaborative team culture. You will lead, motivate and develop colleagues, supporting them to deliver excellent customer service and achieve performance targets. You will use your leadership skills to coach and develop teams, encourage continuous improvement and ensure accurate record keeping and consistent service standards. If you are an experienced people leader with strong customer service and complaint handling expertise, a passion for service improvement and the ability to influence positive change, we would like to hear from you.

If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application.

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customer support & client services managers jobs in newnham, wor

Customer Experience Manager

Team Leader

Contact Centre Senior Coordinator

Operational Support Team Leader

Manager, Client Services

Shift Lead - Days

Insurance Team Manager

Call Centre Team Lead

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