Customer service manager Work, Jobs in Newport (with Salaries)

Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Operational People Manager
Financial Ombudsman Service —Cardiff
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
6d
Assistant Conference and Events Manager
The Celtic Collection —Newport
- £35,963 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee discount
10d
Customer Experience Manager
Sainsbury's —Cwmbran
- £32,700 a year
- Management
- Leadership
- Employee discount
6d
Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Newport
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- Customer service
- ERP systems
- Leadership
- Free parking
- Employee assistance programme
Deputy Manager
Halfords —Newport
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Management Opportunities
JDSPORTS —Newport
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Area Operations Manager
LKQ Corporation —Cardiff
- Full-time
- Negotiation
- Annual leave
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Transaction Manager
Mon Motors —Weston-super-Mare
- £30,000 - £54,000 a year
- Full-time
- Sales
- Basic maths
- Financial services
Quick apply
14d
Duty Manager
SPAR —Newport
- £13.75 an hour
- Part-time
- Supervising experience
- Employee discount
- Flexible schedule
Production Operations Manager
Marshall Land Systems Ltd —Merthyr Tydfil
- Full-time
- Continuous improvement
- In-person
- Leadership
Operations Manager, Amazon Logistics, Amazon Logistics
Amazon UK Services Ltd. —Berry Hill
- Full-time
- Engineering
- English
- Master's degree
Sales Manager
NEXT —Newport
- From £16,754 a year
- Part-time
- Employee discount
1d
Trading Manager - Newport
Morrisons —Newport
- Hospitality
- Team management
- Employee discount
Quick apply

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customer service manager jobs near newport

Helpdesk Manager

CBRE GWS -
Newport

Quick apply

Job details

Permanent | Full-time
£36,000 a year

Benefits

Free parking
Cycle to work scheme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Management
Customer service
GCSE
Continuous improvement
Organisational skills
Leadership
Communication skills
Time management

Full job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Facilities Helpdesk Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team.

Responsible for first line management of a team of Helpdesk Advisors and Contract Support, ensuring calls are processed accurately and in a timely manner, in line with defined process. Ensure that the Contract Support functions are managed in line with CBRE process. Ensure the all-team members are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan.

Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented.

Management of schedules to ensure appropriate and sufficient Helpdesk and Contract Support cover is in place, in line with contractual and customer requirements.

Main Duties and Responsibilities

· Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors and Contract Support within the contract.

· Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team.

· Ensure the Contract Support team are fully trained and competent to perform their duties

· Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.

· Evaluate, review and implement continuous improvement process changes.

· Competent in coaching and mentoring of a small team of Helpdesk Advisors and Contract Support and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members.

· Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.

· To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.

· Establish and maintain excellent customer relationships and develop confidence in our systems and processes.

· Ensure compliance with all CBRE policies, procedures and directives.

· Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards.

EXPERIENCE

· Analytical and decision-making skills

· Coaching and development of individuals/ team

· Managing multiple priorities and Key Performance Indicators (KPI) in a face-paced work environment

· Building strong relationships and influencing decisions

· Understand People Management & Leadership

· Advanced computers skills in Microsoft Word & Excel

· Excellent communication (written & verbal) skills at all levels

· Ability to lead a team in a rapidly changing environment

· Customer focused and responsive attitude

· Ability to deliver exceptional customer service to both internal and external customers

· Must demonstrate a strong sense of customer focus

· Excellent verbal and written communication skills

PERSON SPECIFICATION

· A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

· Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.

· Committed to service delivery excellence

· Honest and Reliable

· Confidential and discrete approach

· Calm manner and able to work under pressure dealing with conflicting priorities

· Self-motivated and systematic

· Results/task orientated

· Attention to detail and accuracy

· Excellent time management and organisational skills

· Commitment to continuous improvement

· Confident

Ability to work as part of team and individually

Pay: £36,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in newport

Helpdesk Manager

Operational People Manager

Assistant Conference and Events Manager

Customer Experience Manager

Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped

Customer Service Team Leader

Senior Operations Manager - Customer Service