Are you ready to take the next step in your property services career, supporting the delivery of repairs and maintenance services while leading and developing a small team? Do you have the drive and passion to coordinate workloads, ensure quality and deliver a consistent, customer-focused service?
We’re looking for people with strong administrative and coordination experience, alongside the confidence to supervise others, manage workloads and ensure high standards of accuracy and performance across the team.
If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!
About the role
As a Senior Property Services Co-ordinator, you’ll support the delivery of property services while providing day-to-day supervision and coordination of the team.
In this role you will:
· Support the delivery of repairs, planned works and compliance services
· Supervise and support team members, ensuring consistent service delivery
· Allocate and prioritise work, balancing workloads across the team
· Manage customer enquiries, including complex or sensitive cases
· Monitor data quality, accuracy and timeliness of work outputs
· Carry out checks and identify errors, delays or process issues
· Maintain accurate records and support reporting and dashboards
· Work closely with contractors and colleagues to resolve issues
· Escalate risks or service issues and support continuous improvement
Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.
If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!
About you
To be successful, you’ll have:
· Supervisory experience in a busy administrative or customer-service role; experience within the social housing sector will be highly advantageous
· Experience within property, repairs, maintenance or construction-related environments would also be beneficial
· Strong organisational skills, with the ability to manage workloads
· High attention to detail and accuracy in data and systems
· Good problem-solving skills and confidence handling complex queries
· Strong communication and stakeholder skills
· Confident IT skills, including Microsoft Office and systems
To find out more about the role and requirements, please view the Role Profile (copy and paste this link into a new browser): https://www.cornwall.gov.uk/media/odkputkn/500103_seniorpropertyservicescoord_rp_june26.pdf
Our offer to you
Salary: £31,808 per year (£16.49 per hour)
Working Hours: 37 hours per week
Contract Type: Permanent
Base: Chy Trevail, Bodmin, PL31 2FR – working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week, sometimes including attendance at short notice. Your base will either be:
What you’ll get from us in return is:
· A challenge like no other – Cornwall is unique and so are we!
· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
· A senior management team who will listen and support you, and encourage your ideas and creative thinking
· Support in your continuous learning and development
· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
· And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is Monday 3 August 2026 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for Tuesday 11 August 2026. This will be an in-person interview at Chy Trevail, Bodmin, PL31 2FR.
We are a Disability Confident Committed employer and aim to interview disabled applicants who meet the essential requirements of the role. Where application numbers are high, we may invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Redeployees – Cornwall Housing, Cornwall Council and the Corserv Group are associated employers. We have reciprocal arrangements agreed for redeployment. If you are a Cornwall Housing, Cornwall Council or Corserv Group employee with redeployment status confirmed by HR (for example, confirmed at risk of redundancy or dismissal due to disability-related ill health), once you have applied please email us at [email protected] to let us know that you are applying as a redeployee.
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Pay: £31,808.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Sick pay
- Work from home
Application question(s):
- This is an in‑person role requiring regular attendance at Bodmin PL31 2FR and other locations, sometimes at short notice, including attendance at an in‑person interview. Please explain clearly and realistically how you will meet these requirements in practice, based on the travel expectations outlined in the advert or Role Profile. This response will be used to assess suitability for shortlisting.
- We are a Disability Confident Committed employer and aim to interview disabled applicants who demonstrate that they meet the essential requirements of the role. Where application numbers are high, we may need to invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible. Do you consider yourself eligible for consideration under the Disability
- To be successful, you’ll have:
- Supervisory experience in a busy administrative or customer-service role; experience within the social housing sector will be highly advantageous
- Experience within property, repairs, maintenance or construction-related environments would also be beneficial
- Strong organisational skills, with the ability to manage workloads
- High attention to detail and accuracy in data and systems
- Good problem-solving skills and confidence handling complex queries
- Strong communication and stakeholder skills
- Confident IT skills, including Microsoft Office and systems
Please explain how you meet the criteria above, using relevant examples, and demonstrate your interest in this role and Cornwall Housing. This will form part of the shortlisting process.
Licence/Certification:
- Supervisory exp. in a busy admin/customer service office (required)
- Housing or property services experience (required)
- Experience allocating and prioritising work (required)
- Experience handling complex queries (required)
- Experience checking data accuracy and quality (required)
- IT systems and Microsoft Office experience (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bodmin PL31 2FR
