Concierge Work, Jobs in Newry, Dow (with Salaries)

Hotel Night Porter
The Avoca Hotel —Newcastle
- From £12.80 an hour
- Full-time
- Hotel
- Front desk
- In-person
Quick apply

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1d
Hotel Night Porter
The Avoca Hotel —Newcastle
Previous experience in hotel reception, concierge, or hospitality roles is preferred but not essential; training will be provided.
From £12.80 an hour
Quick apply

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Hotel Night Porter

The Avoca Hotel
Newcastle

Quick apply

Job details

Permanent | Full-time
From £12.80 an hour

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Inbound customer enquiry call handling
Multilingual
Access control monitoring
Hospitality venue security experience
CCTV monitoring
Front desk
Security
Phone etiquette
Front-of-house security duties
Guest services telephone call handling
Communication skills
Hotel front office operations

Full job description

Overview

We are seeking a dedicated and professional Hotel Night Porter to join our team in. The Avoca Hotel. This role is vital in ensuring the smooth operation of our hotel during overnight hours, providing exceptional guest services and maintaining security throughout the premises. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong understanding of hospitality standards. Bar experience is also required for this role, along with availability from Thursday evening through to Monday morning. This position offers an excellent opportunity for individuals passionate about hospitality to contribute to a welcoming environment while working overnight shifts.

Responsibilities

Welcome and assist guests arriving during night hours, ensuring a warm and professional first impression
Handle guest enquiries via phone, email, or in person with courteous and efficient communication
Maintain security by monitoring CCTV, conducting regular patrols of the hotel premises, and managing access control
Respond promptly to guest requests or issues, providing solutions or escalating as necessary
Assist with administrative tasks such as check-ins/check-outs for late arrivals and maintaining accurate records
Coordinate with housekeeping and maintenance teams to address any room or facility issues promptly
Ensure the safety and security of all guests and staff during overnight shifts
Keep the reception area tidy and organised throughout the night shift

Experience

Previous experience in hotel reception, concierge, or hospitality roles is preferred but not essential; training will be provided
Strong phone etiquette and excellent communication skills are essential
Multilingual or bilingual abilities are highly advantageous to serve our diverse clientele effectively
Familiarity with guest services standards within a hospitality environment is desirable
Experience in security or night porter duties is a plus but not mandatory; training will be available for relevant responsibilities

This role offers an engaging opportunity for individuals committed to delivering outstanding guest experiences while working during the quieter overnight hours. We value professionalism, attentiveness, and a proactive approach in all our team members.

Pay: From £12.80 per hour

Work Location: In person

Quick apply

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