Customer support & client services occupations Work, Jobs in Newry, Dow (with Salaries)

Helpdesk Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Computer skills
- Free parking
Senior Key Accounts Manager
Mitie —Lurgan
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
8d

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Helpdesk Operator

Mitie -
Lurgan

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Job details

Permanent | Full-time
£13.45 an hour

Benefits

Free parking
On-site parking

Qualifications

Computer skills

Full job description

Job Title: Helpdesk Operator

Job Summary – We are seeking a highly organised and detail-oriented operator to support our daily operational and customer service activities.

The successful candidate will be responsible for managing client portals, processing documentation, communicating with clients and internal departments, and ensuring jobs are completed and closed accurately.

Pay Rate: £13.45 p/h

Shift Pattern: Monday-Friday, 9am-5pm

What is in it for you?

A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
Free on-site parking

Key Responsibilities:

Manage and update client portals with relevant job information and documentation
Upload certificates and ensure completed jobs are properly closed in internal systems
Communicate with clients via email/phone to provide updates and respond to queries
Provide timely updates on escalated issues to relevant teams
Deliver a high standard of customer service when interacting with clients
Read and interpret engineers' notes to accurately update systems
Strong computer skills and the ability to learn new systems
Strong organisation skills and attention to detail

Essential

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Apply Now

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customer support & client services occupations jobs in newry, dow

Helpdesk Operator

Senior Key Accounts Manager

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