Group leader Work, Jobs in Newry, Dow (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Support Worker | Full Time and Part Time | Kilmorey House
Praxis Care —Newry
- From £25,978.68 a year
- Full-time
- Medication administration
- Conflict management
- Organisational skills
- Annual leave
- Employee discount
Quick apply
10d
Shift Leader
Caffe Nero Newry The Quays —Newry
- £12.76 - £12.91 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
- Referral programme
8d
Team Leader | 36 hours | Kilmorey House
Praxis Care —Newry
- From £27,986.40 a year
- Full-time
- Nursing
- Management
- Medication administration
- Annual leave
- Employee discount
Quick apply
10d
Software QA Engineer
STATSports —Newry
- Full-time
- Hybrid work
- AWS
11d
Delish Deli Manager - Annalong
Henderson Group —Annalong
- £14.63 an hour
- Full-time
- Sales
- Customer service
- Cooking
- Employee assistance programme
- Employee discount
Management Trainee- Rushmere
Schuh —Craigavon
- Full-time
- Customer service
- Supervising experience
- Recruiting
- Relocation assistance
- Employee assistance programme
11d
Operations Product Manager
Collins Aerospace —Newry
- Full-time
- Free parking
- Annual leave
1d
Warehouse & QA Support Technician - Temporary
STATSports —Newry
- Full-time
- Hybrid work
- Software troubleshooting
- Continuous improvement
- Warehouse experience
2d
Sales Development Representative
EPAM Systems, Inc. —Newry
- CRM software
- Spanish
- English
- Employee assistance programme
- Referral programme
Facilities Team Leader
Hollywoodbowlgroup —Banbridge
- Up to £28,000 a year
- Full-time
- Computer literacy
- Supervising experience
- Employee discount
12d
IT Helpdesk Technician
McAllister —Newry
- Full-time
- Up to 50% travel
- Customer service
- Computer literacy
Quick apply
Manager
Bingo Magic Group —Lurgan
- £30,000 a year
- Weekend availability
- Customer service
- Supervising experience
- In-person
Quick apply
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Portadown
- Full-time
- English
- Analysis skills
- Business
Resourcing Partner - (In-House Recruiter) - Glasgow
GRAHAM Group —Hillsborough
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
12d
Support Worker - Senior
CWC Group —Castlewellan
- £14.61 an hour
- Weekend availability
- Medication administration
- Travel
- Training & development
- Annual leave
Production Operator
Polypipe Ulster —Craigavon
- £14.05 an hour
- Full-time
- Assembly
- Continuous improvement
- Quality control
Support Worker | Full Time, Part Time and Relief | Castle Lane
Praxis Care —Lurgan
- From £25,978.68 a year
- Full-time
- Medication administration
- Conflict management
- Organisational skills
- Annual leave
- Employee discount
Quick apply
11d
IRT Customer Solutions Specialist Level 1
Almac Group —Craigavon
- Full-time
4d
Personal Activities Leader
Ann's Home Care —Armagh
- £13.10 an hour
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Annual leave

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Computer literacy
Microsoft Office Suite
Complaint handling
Performance management
Database management
Conflict management
Computer skills
Professional development mentoring
Training & development
Team motivation leadership
Communication skills
Time management

Full job description

Overview:

Customer Service Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

group leader jobs in newry, dow

Team Leader - Customer Service

Support Worker | Full Time and Part Time | Kilmorey House

Shift Leader

Team Leader | 36 hours | Kilmorey House

Software QA Engineer

Delish Deli Manager - Annalong

Management Trainee- Rushmere

Operations Product Manager

Warehouse & QA Support Technician - Temporary

Sales Development Representative

Facilities Team Leader

IT Helpdesk Technician

Manager

Operations & Logistics Internship, Amazon Logistics

Resourcing Partner - (In-House Recruiter) - Glasgow

Support Worker - Senior

Production Operator

Support Worker | Full Time, Part Time and Relief | Castle Lane

IRT Customer Solutions Specialist Level 1

Personal Activities Leader

I want to receive the latest job alerts for group leader in newry, dow

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