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Senior Product/UX Writer
OnTarget Communications —Newry
- Full-time
- Hybrid work
- English
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15h

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Senior Product/UX Writer
OnTarget Communications —Newry
In this role, you will create and optimize microcopy, Help Center content, and user-facing documentation that enhances the customer journey across our products.
Quick apply
15h

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Senior Product/UX Writer

OnTarget Communications -
Newry

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Job details

Full-time
15 hours ago

Qualifications

English
UX
Content strategy
SaaS

Full job description

Scope: Fully Employed

Model: Hybrid

Location: Dublin

Industry: B2B SaaS

Are you passionate about creating intuitive user experiences through clear, impactful content? We are looking for a Senior Product/UX Writer to help advance our product documentation architecture, content strategy, and UX writing practices.

In this role, you will create and optimize microcopy, Help Center content, and user-facing documentation that enhances the customer journey across our products. You'll work closely with Product, Design, and Engineering teams to ensure a seamless and engaging user experience.

Responsibilities:

Own the content strategy and deliverables for your designated product focus
Collaborate with Product, Engineering, and Design to craft clear, concise microcopy that supports user flows
Review user experiences and provide feedback to improve UI/UX design
Write Help Center articles including how-to’s, tutorials, and best practices
Create in‑product assistance such as walkthroughs, tooltips, and contextual help
Track feedback channels to identify user needs, evaluate content performance, and shape priorities
Stay current on industry trends and apply new approaches for a global audience
Implement a Chameleon writing style - a proven ability to modify ones tone and voice to match the customer and use case
Ability to manage and prioritize your tasks with input from outside stakeholders

5+ years of experience in microcopy/UX and Help center content
Working experience producing user documentation, including guides, tutorials, and best‑practice articles according to team standards
Experience with SaaS or technology products.
Mother Tongue English
Strong attention to detail and a user-centered mindset.

PLEASE NOTE: Only applicants with the legal right to work in the UK and do not require visa sponsorship now or in the future will be considered.

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