Supply chain coordinator Work, Jobs in Newton Aycliffe, Dur (with Salaries)

Supply Chain Coordinator
Biscuit International UK —Gateshead
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Supply Chain Coordinator

Biscuit International UK
Gateshead

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Job details

7 days ago

Qualifications

Import/export documentation
Stakeholder liaison
Logistics
ERP software
Internal department liaison
Microsoft Office Suite
Supply chain and logistics experience
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Stock replenishment
Communication skills
Supply chain customer service
Time management

Full job description

Supply Chain Coordinator

Location: Gateshead Team Valley, UK

Reports to: Customer Logistics Lead XSell

Direct Reports: None

Biscuit International UK is the leading specialist supplier of ownlabel glutenfree biscuits and cookies in the United Kingdom. Located in Gateshead, our production facility operates three lines, with an annual output exceeding 4,300 tonnes annually in plain, chocolate, and sandwich biscuit formats. We are part of Biscuit International, Europes leading private label biscuit and bread substitute manufacturer, with a rich heritage of over 400 years of expertise in delivering excellent taste at great value.

Were seeking a Supply Chain Coordinator XSell to join our Customer Service team in Gateshead and support the delivery of highquality service to our customers across domestic and export markets.

Reporting to the Customer Logistics Lead XSell, this role is responsible for order processing, invoicing, orderbook management and coordination across the ordertocash process, ensuring orders are delivered accurately and on time.

Key Responsibilities:

Deliver outstanding customer service, responding to enquiries and proactively managing deliveries and issues
Process and despatch customer orders via multiple 3PL routes
Manage effective orderbook control, identifying risks to service and OTIF performance
Complete shipments and invoicing within 24 hours of despatch
Raise and track replenishment stock orders, transfers and bookings
Liaise with BI Group colleagues, hauliers and 3PL partners
Proactively communicate issues or delays to customers in advance
Prepare, file and maintain customs and export documentation in readiness for audits
Reconcile Chep pallets and support resolution of finance queries
Assist with derogations for stock below MLOR
Maintain accurate supply chain documentation
Support onboarding of new customers, ensuring pricing and customs requirements are correctly captured
Work closely with Sales, Production and Logistics teams to ensure seamless coordination

Skills & Experience:

Experience working in a customerfocused or supply chain environment
Strong organisational and time management skills
Excellent written and verbal communication skills
Ability to work under pressure and meet challenging deadlines
High levels of accuracy, diligence and attention to detail
ERP experience (preferably SAP)
Import/export knowledge or experience is desirable
Microsoft Office skills, including Excel at intermediate to advanced level

Why Join Us?

At Biscuit International UK, we value teamwork, service excellence and continuous improvement. This is a great opportunity to build your supply chain experience within a supportive team and a leading European food manufacturing group.

Our Commitment

In our hiring practices, we are committed to creating an inclusive and diverse workplace. We believe that a diverse team brings a wealth of perspectives and ideas, driving innovation and success. We adhere to fair hiring practices, ensuring equal opportunities for all candidates, regardless of their background.

We are committed to protecting your personal data. Details of how we collect, use and store personal information during the recruitment process are set out in our Job Applicants Privacy Notice, available here: https://www.biscuitinternational.com/app/uploads/2026/04/Job-Applicants-Privacy-Notice_UK.pdf

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