Senior client specialist Work, Jobs in Newton Le Willows, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Travel Consultant
Trailfinders —Chester
- £44,000 - £49,000 a year
- Sales
13d
Senior Specialist, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
8d
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
- Banking
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Senior Specialist, Client Operations Representative
The Bank of New York Mellon Corporation —Manchester
- Weekend availability
- Management
- Bachelor's degree
- AI
10d
Senior Specialist Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Senior Marketing Manager
Marketing and Commercialisation Agency —Manchester
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
Quick apply
11d
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
8d
Data Operations Manager
WorkNest People —Chester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Java
Senior Specialist, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Management
- Bachelor's degree
- Financial services
General Manager
Crowdguard —Wigan
- £39,000 - £45,000 a year
- Full-time
- Sales
- English
- Business development
Quick apply
2d
Managing Director - Facilities Management
Mercury Hampton Ltd —Chester
- £90,000 - £100,000 a year
- Full-time
- Leadership
Quick apply
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
Private Client Partner
Eventus Recruitment Group —Chester
- From £70,000 a year
- Call to connect
- Hybrid work
- Business development
- Supervising experience
- Mentoring
- Free parking
- Annual leave
Senior Project Manager H/F
Groupe Ortec —Warrington
- £75,000 - £82,000 a year
- Management
- Engineering
- Project management
- Employee assistance programme
Quick apply
Senior Specialist, Billing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Data analysis skills
- Bachelor's degree
Head of Entertainment Operations
Scandinavian Pinball Entertainment —Liverpool
- £64,000 - £100,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
1d
Senior Procurement Specialist - HVP
Bilfinger SE —Carrington
- Engineering
- Contracts
- IT

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senior client specialist jobs near newton le willows, msy

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

senior client specialist jobs in newton le willows, msy

Head of Customer Experience

Travel Consultant

Senior Specialist, Client Processing

Senior Specialist, Client Operations

Senior Specialist, Client Service Management

Senior Specialist, Client Processing Team Lead

Senior Specialist, Client Operations Representative

Senior Specialist Client Processing

Senior Marketing Manager

Head of Communications

Data Operations Manager

Senior Specialist, Client Service

General Manager

Managing Director - Facilities Management

Client Support Specialist

Private Client Partner

Senior Project Manager H/F

Senior Specialist, Billing

Head of Entertainment Operations

Senior Procurement Specialist - HVP

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