Operational support grade Work, Jobs in Newtownabbey, Ant (with Salaries)

Sales Support Advisor
firmus Energy —Newtownabbey
- Hybrid work
- English
- Microsoft Office
- IT
- Free parking
- Annual leave
Quick apply
11d
Operations Support Executive - Barista Bar
Henderson Group —Newtownabbey
- Full-time
- Serving
- Bar
- Management
- Employee assistance programme
- Employee discount
HLA - Trainee SLA
Spirit AeroSystems —Belfast
- From £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Employee assistance programme
HLA - Trainee SLA
Boeing —Belfast
- From £30,000 a year
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Employee assistance programme
Administration Officer P/T ( 6 Months Maternity Cover)
Table Tennis Ireland —Lisburn
- £7,515 - £25,419 a year
- Temporary
- Hybrid work
- English
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
Classroom Assistant (Additional Special Educational Needs)
Education Authority —Dundonald
- £16.53 - £17.37 an hour
- Part-time
- English
- Care plans
- Communication skills
3d
Mobile Catering Assistant (3 Posts)
Education Authority —Dundonald
- £13.63 - £14.29 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
10d
Employee Relations Advisor
Education Authority —Dundonald
- £39,862 - £42,839 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Annual leave
3d
Sales Support Specialist
Brook-St Hiredonline —Belfast
- £27,000 - £29,000 a year
- No weekends
- CRM software
- Sales
- Customer service
4h
Budgetary Support Officer - 3 posts
Education Authority —Dundonald
- £44,075 - £47,181 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Organisational skills
12d
Classroom Assistant with a Social Communication Centre (Special Educational Needs)
Education Authority —Antrim
- £28,142 - £29,540 a year
- Monday to Friday
- Classroom experience
- Care plans
- Communication skills
7d
Courier Service Specialist
Evri —Belfast
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Classroom Assistant (Special Educational Needs)
Education Authority —Belfast
- £14.99 - £15.74 an hour
- Part-time
- English
- Classroom experience
- Care plans
7d
Hospitality Operations Specialist - Belfast
Bob W —Belfast
- £27,000 a year
- Hospitality
- English
- Hotel
- Employee discount
Security Officer
ISS Facility Services —Newtownabbey
- £13.45 an hour
- Monday to Friday
- Customer service
13d
Logistics and Transport Apprenticeship 2026
Henderson Group —Newtownabbey
- Full-time
- Communication skills
- Employee assistance programme
Classroom Assistant (Additional Special Educational Needs) - Specialist Provision x 2
Education Authority —Newtownards
- £16.53 - £17.37 an hour
- Part-time
- English
- Classroom experience
- Care plans
3d
Hospitality Operations Supervisor - Belfast
Bob W —Belfast
- £33,000 a year
- Hospitality
- English
- Hotel
- Employee discount
Mobile Catering Manager - 3 posts
Education Authority —Newtownabbey
- £16.53 - £17.37 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Management
4d
Classroom Assistant (Special Educational Needs) Specialist Provision)
Education Authority —Newtownards
- £14.99 - £15.74 an hour
- Part-time
- English
- Classroom experience
- Care plans
3d

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operational support grade jobs near newtownabbey, ant

Sales Support Advisor

firmus Energy -
Newtownabbey

Quick apply

Job details

11 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Sales administration
English
Microsoft Office
IT

Full job description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we're looking for passionate individuals to join us at the forefront of this change. As part of our team, you'll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Due to continued growth, we are excited to be expanding our Sales Team. This role will provide administrative support to the sales team and report to the Sales Support Team Lead,. This successful candidate will play a crucial role in ensuring smooth and efficient onboarding experience for new customers, responding to emails and queries as directed by the Sales Support Team Lead. Additionally, this role will collaborate closely with various internal departments to ensure the timely completion of the switching experience and a positive first impression that will help set customers up for long term success.

Role Responsibilities

Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
Monitor switch progress through internal systems. Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
Investigate and resolve objections, rejections and exceptions arising during the switch process.
Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
Ensure compliance with regulations and market procedures and data protection requirements.
Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
Deliver a professional, accurate and helpful customer experience throughout the switching journey.

Experience Requirements

Essential

Previous experience working in a regulated utility business
Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math & English
Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
Ability to communicate clearly and professionally across multiple channels (email, phone, internal systems)
Flexibility required with an ability to excel in a pressurised working environment
Ability to organise tasks, work with schedules and manage workload while remaining focused on team goals

Desirable

Familiarity with regulatory frameworks or industry standards
Previous experience in a sales administration role

Benefits

37.5 Annual Leave Days inclusive of Bank Holidays
Up to 15% performance bonus
Hybrid working after training
Private Medical Cover
Enhanced pension plan
Life assurance
Group income protection
Enhanced maternity benefits
Enhanced sick pay
Recognition programs
Long service awards

Career Progression

Dedicated development opportunities
Training and upskilling support

On-Site Facilities

Free on-site parking
Electric car charging points
New modern office space
High tech work stations

About firmus energy

firmus energy (supply) is Northern Ireland's leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Privacy

You can view our privacy notice for more information.

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Refine Your Search

operational support grade jobs in newtownabbey, ant

Sales Support Advisor

Operations Support Executive - Barista Bar

HLA - Trainee SLA

HLA - Trainee SLA

Administration Officer P/T ( 6 Months Maternity Cover)

Classroom Assistant (Additional Special Educational Needs)

Mobile Catering Assistant (3 Posts)

Employee Relations Advisor

Sales Support Specialist

Budgetary Support Officer - 3 posts

Classroom Assistant with a Social Communication Centre (Special Educational Needs)

Courier Service Specialist

Classroom Assistant (Special Educational Needs)

Hospitality Operations Specialist - Belfast

Security Officer

Logistics and Transport Apprenticeship 2026

Classroom Assistant (Additional Special Educational Needs) - Specialist Provision x 2

Hospitality Operations Supervisor - Belfast

Mobile Catering Manager - 3 posts

Classroom Assistant (Special Educational Needs) Specialist Provision)

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