Service desk support Work, Jobs in Newtownabbey, Ant (with Salaries)

2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee assistance programme
Quick apply
6d
Receptionist and Facilities Assistant
Williams Lea —Belfast
- £29,500 a year
- Overtime
- English
- Front desk
- In-person
- Referral programme
IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
IT Service Desk Analyst
Pilgrim's Europe —Craigavon
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
7d
IT Support Analyst
3173 —Belfast
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
Head of IT Service Management - IT Operations
National Crime Agency —Belfast
- £82,317 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
Scheduler
GRAHAM Group —Belfast
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Technical Support Manager
Hosting Nica Technology Services Ltd —Belfast
- £45,000.00 - £57,090.25 a year
- Full-time
- Customer service
- IT
- In-person
- Sick pay
Quick apply
2d
Support Operations Coordinator
3173 —Belfast
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Communication skills
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Finance Desk Applications Support Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- Sales
- Windows
- Annual leave
- Employee assistance programme
6d
Learning and Training Delivery Professional
BT —Belfast
- Communication skills
- Gym membership
12d
Team Lead - Security and Protection Group
Ministry of Justice —Belfast
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Annual leave
- Employee discount
9d
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Workplace Support Co-ordinator
Emcor —Belfast
- £26,298 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Mechanic and Service Administrator
Johnston Gilpin & Co —Lisburn
- £25,000 - £35,000 a year
- Full-time
- Computer literacy
- English
- Administrative experience
- Free parking
- Employee discount
Quick apply
5d
Host
room2 Belfast —Belfast
- £13.45 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Sick pay
Quick apply
14d
Senior Policy Adviser - Constitution
Ministry of Justice —Belfast
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- School
- Annual leave
- Employee discount
13h
IT Support Engineer
Eurolaser technologies —Belfast
- £120 - £150 a day
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Operations Analyst - Entry Level
Citi —Belfast
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
4d

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2nd Line Support Consultant

BCN Group -
Belfast

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Car scheme

Qualifications

Microsoft Windows Server
Driving Licence
Azure
Software troubleshooting
Microsoft SQL Server
Windows
Sonicwall
Virtualisation
Computer networking
Mobile device management
SharePoint
SAN
VMWare
Intune

Full job description

Job title: 2nd Line Support Consultant

Reports to: Operations Manager

Location: Northern Ireland based with occasional travel to client sites

Hours: Monday to Friday, 37.5 hours per week
Salary: Up to £35k + BCN benefits

About BCN:

At BCN we unite people and technology to enable organisations to fly.

We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.

We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.

Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.

We are delighted you are on this journey with us!

Focus of the role:

BCN Group have an opportunity for an experienced 2nd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential.

Responsibilities:

Providing 2nd line technical support for hardware and software issues.
Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that any technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
Provide on-site support for customers as and when required
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.

Person, Skills & Experience:

Microsoft Windows server (2016 and 2019, 2022, and 2025)
O365 and its complimentary addons (OneDrive, Teams, Flow, Planner etc)
Strong troubleshooting experience with one or more of the following:
Azure
Hyper-V/VMware
Intune/MDM
Exchange
SQL Server
SharePoint
Storage (SANs & NAS)
Antivirus (particularly Defender, Webroot & Sophos)
Firewall fundamentals (Fortinet/SonicWall)
Networking fundamentals (managed switching, VLAN’s)
Excellent general hardware/software troubleshooting and problem-solving skills
Advanced virtualisation troubleshooting (Hyper-V/VMware)
Advanced firewall troubleshooting (Fortinet/SonicWall)
Advanced networking skills
Advanced Intune/MDM skills
Storage troubleshooting (SANs & NAS)
Advanced Exchange troubleshooting

Advanced SQL Server troubleshooting
Must have your own vehicle and a UK clean drivers license with business use insurance

Why BCN?

The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
Competitive salary with the ability to progress.
23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
Company pension scheme.
2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
Life assurance
Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
Long service recognition to celebrate all the milestones
Beer (or soft drinks) and Pizza Thursday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Quick apply

Refine Your Search

service desk support jobs in newtownabbey, ant

2nd Line Support Consultant

Receptionist and Facilities Assistant

IT Technical Support Specialist

IT Service Desk Analyst

IT Support Analyst

Head of IT Service Management - IT Operations

Scheduler

Technical Support Manager

Support Operations Coordinator

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Finance Desk Applications Support Analyst

Learning and Training Delivery Professional

Team Lead - Security and Protection Group

ASPIRE Global Service Centre – Support Analyst

Workplace Support Co-ordinator

Mechanic and Service Administrator

Host

Senior Policy Adviser - Constitution

IT Support Engineer

Operations Analyst - Entry Level

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