Customer service team lead Work, Jobs in Newtownabbey, Nir (with Salaries)

Team Leader - Manse Road
Henderson Group —Newtownabbey
- £14.63 an hour
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
18h
Team Leader/Supervisor
Lislea Retail Limited/Maxol Spar Fortwilliam —Belfast
- £13.50 - £14.00 an hour
- Full-time
- Merchandising
- Supervising experience
- POS
Quick apply
11d
VM Team Manager
Matalan —Belfast
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
2d
People & Service Team Leader
River Island —Belfast
- Part-time
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Retail Store Supervisor/Team Leader
Mamas & Papas —Belfast
- Full-time
- Customer service
- Team management
- Employee discount
Quick apply
Team Leader
Card Factory —Newtownards
- £13 an hour
- Customer service
- Leadership
13d
Team Leader - Ballygowan
Henderson Group —Newtownards
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Cafe Team Leader
Tesco UK —Ballymena
- £14.12 an hour
- Full-time
- Hospitality
- Sales
- Customer service
5d
Team Leader - Brackenvale
Henderson Group —Belfast
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
18h
Front of House Team Leader - Pret a Manger
Carebrook Ireland —Belfast
- £13.85 an hour
- Hospitality
- Customer service
- Supervising experience
Quick apply
2d
Team Leader - Ballyhackamore
Henderson Group —Belfast
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
18h
Key Lead - Victoria Square, Abercrombie & Fitch
Abercrombie & Fitch Co. —Belfast
- POS
- Communication skills
- Store discount
- Employee discount

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Team Leader - Manse Road

Henderson Group -
Newtownabbey

Apply Now

Job details

£14.63 an hour
18 hours ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Customer service
Retail team management
Team management
Store management
Retail experience
Training & development
Leadership

Full job description

Job Req ID: 8266

Job Posting Closing Date: 11.59pm, Thursday 3rd September 2026

Team Leader
£14.63 per hour & benefits
42.5 hours per week, within the hours of Monday-Sunday 6am-12 Midnight. - Note Opening, Closing and Weekened shifts will be expected. This role will involve working 5/7 days of the week.

SPAR Manse Road, 119 Manse Road, Newtownabbey, BT36 6SN

Who are we?
At Henderson Group, we are proud to be Northern Ireland’s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Foodservice, Henderson Retail and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

A look into the role
Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.

As Team Leader you will:

Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
Alongside the store team, actively promote and get involved in initiatives to support the local community.
You may be required to cover the Post Office when required as part of this role.

Skills for Success

Joining us as Team Leader, the minimum criteria you’ll need is:

You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
A natural ability to listen, interact and communicate with customers and team members
Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

42.5 hours per week, within the hours of Monday-Sunday 6am-12 Midnight.

Completed applications must be submitted online by midnight on Thursday 3rd September 2026.

Communication on the progress of your application will be made via email and the career site, therefore please check regularly.

We are an equal opportunities employer.

Apply Now

Refine Your Search

customer service team lead jobs in newtownabbey, nir

Team Leader - Manse Road

Team Leader/Supervisor

VM Team Manager

People & Service Team Leader

Retail Store Supervisor/Team Leader

Team Leader

Team Leader - Ballygowan

Cafe Team Leader

Team Leader - Brackenvale

Front of House Team Leader - Pret a Manger

Team Leader - Ballyhackamore

Key Lead - Victoria Square, Abercrombie & Fitch

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