Technical support manager Work, Jobs in Newtownards, Dow (with Salaries)

Technical Support Manager
Hosting Nica Technology Services Ltd —Belfast
- £45,000.00 - £57,090.25 a year
- Full-time
- Customer service
- IT
- In-person
- Sick pay
Quick apply
23h
Custody Support - Application Support Technical Lead - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
AI Enablement Lead (Belfast based)
Freshteam —Belfast
- Full-time
- Salesforce
- JavaScript
- APIs
Futures e-Trading Technology - Client Services VP Technology Lead
Citi —Belfast
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Business development
- Annual leave
- Employee assistance programme

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Technical Support Manager

Hosting Nica Technology Services Ltd
Belfast

Quick apply

Job details

Permanent | Full-time
£45,000.00 - £57,090.25 a year
23 hours ago

Benefits

Casual dress
Additional leave
Cycle to work scheme
Employee mentoring programme
Financial planning services
Sick pay
Free fitness classes

Qualifications

Customer service
Technical support
IT support
IT
Leadership

Full job description

Job Summary:

Hosting Nica Technology Services Ltd is seeking a Technical Support Manager to lead support operations, improve service quality, and ensure customer issues are resolved efficiently. This role suits an experienced IT support professional who can guide teams, manage escalations, and strengthen the customer experience.

What you'll do:

Lead technical support and service desk activities.
Manage support teams, workloads, and service priorities.
Oversee escalated technical issues and customer concerns.
Improve response times, resolution quality, and support processes.
Monitor service performance and prepare operational reports.
Maintain clear procedures and reliable support standards.

Requirements:

Experience in technical support, IT services, hosting, or service desk management.
Strong team leadership and customer service skills.
Good troubleshooting, communication, and organisational abilities.
Ability to manage technical escalations and changing priorities.
Relevant IT qualifications or equivalent professional experience.

Why work with us:

Lead and improve essential technology support services.
Join a skilled and collaborative IT team.
Help shape service standards and customer satisfaction.
Access professional development and career progression.
Stable full-time role with a comprehensive benefits package.

Pay: £45,000.00-£57,090.25 per year

Benefits:

Additional leave
Casual dress
Cycle to work scheme
Employee mentoring programme
Financial planning services
Free fitness classes
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support manager jobs in newtownards, dow

Technical Support Manager

Custody Support - Application Support Technical Lead - Vice President

AI Enablement Lead (Belfast based)

Futures e-Trading Technology - Client Services VP Technology Lead

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