Service delivery manager Work, Jobs in North End, Ham (with Salaries)

Operational Manager
Home Office —Gosport
- £41,750 - £44,250 a year
- Full-time
- Presentation skills
- Team management
- Leadership
- Annual leave
1h
Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Service Delivery Manager
Serco Group —Fareham
- £39,000 a year
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
8d
Local IT Lead
Medhurst —Frodsham
- Full-time
- English
- Supervising experience
- Travel
Call Handler
Mountjoy —Portsmouth
- £27,976 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
Operations Manager
DPD Group UK —Portsmouth
- Up to £54,000 a year
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
6d
Head of Service (Contract Cleaning)
Nviro —Portsmouth
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee assistance programme
8d
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
ICT Technical Manager HIWFRS624695
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- No degree
- Communication skills
- Free parking
Team Leader
Southern Co-op —Portsmouth
- Part-time
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
Area Retail Manager (Portsmouth to Brighton, West Sussex)
Motor Fuel Group —Portsmouth
- £38,000 - £42,000 a year
- Full-time
- Sales
- Merchandising
- Contracts
Quick apply
Programme Manager
SubSea Craft —Portsmouth
- Up to £85,000 a year
- Full-time
- Communication skills
- Annual leave
Supported Accommodation Manager
Havesters Care ltd —Portsmouth
- £35,000 - £40,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
Quick apply
Customer Operations Manager
Royal Mail Group —Sandown
- £45,888 - £50,476 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
5d
Store Supervisor- Portsmouth
ASICS —Portsmouth
- Weekend availability
- Merchandising
- English
- Maths
Sales Assistant at Tesco
The Entertainer at Tesco —Portsmouth
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
Service Delivery Analyst (Cloud Security)
SSE —Portsmouth
- £50,964 - £60,899 a year
- Communication skills
- Employee discount
- Gym membership
8d
Operations Transformation Programme Manager
Portsmouth Water —Havant
- £68,130 - £73,168 a year
- PMP
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
13d
Programme Manager - Maritime Investments
QinetiQ —Portsmouth
- £66,825 - £74,250 a year
- Full-time
- No degree
- Communication skills
Final Mile Territoty Manager
Evri —Cowes
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
1d

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Operational Manager

Home Office -
Gosport

Apply Now

Job details

Permanent | Full-time
£41,750 - £44,250 a year
1 hour ago

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Presentation skills
Team management
Partnership building
Risk management
Leadership
Operations leadership experience

Full job description

Details

Reference number

476836

Salary

£41,750 - £44,250

Plus allowance of approximately 15.26%, which equates to an additional £6,371 per annum based on salary minimum.

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

HO - Immigration Enforcement - International and Returns Service Command (IRSC)

Type of role

Operational Delivery

Working pattern

Annualised hours, Full-time, Shift working

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Gosport

Haslar Immigration Removal Centre Gosport

About the job

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the governments immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

International & Returns Services Command was formed in 2023 bringing together Returns Logistics Operations, Escorting Operations and Detention Progression and Returns, alongside Central Operations. These teams are at the heart of Immigration Enforcements operational activity to deliver the return of Foreign National Offenders and those with no leave to be in the United Kingdom as part of the wider Returns Directorate.

This is an exciting opportunity for the right candidates to utilise and develop their leadership, people and engagement skills within an extremely busy and high performing team, in a role that is both rewarding and energising.

Job description

This post sits within the Detention Engagement Team (DET), a dynamic and responsive team working as part of Detention, Progression and Returns to enhance the quality and frequency of engagement between the Home Office and people entering Immigration Removal Centres (IRCs).

IRCs are secure facilities that hold detained individuals (residents) prior to their removal from the United Kingdom or for nationality and identification purposes. DETs are based on site and interact with residents face to face.

You will be the on-site operational lead for the team, responsible for day-to-day delivery, the resolution of issues, and escalation where appropriate. You will engage with stakeholders both on and off site, including IRC contractors, caseworking teams, wider Home Office teams and healthcare contractors, to ensure that vulnerability and risk issues are identified and managed effectively at the earliest opportunity. You will act as an escalation point for complex cases across the Home Office.

You will also work with Senior Management Team colleagues to improve the operational delivery of DETs, sharing best practice across the DET network.

We welcome applications from candidates who can work independently in a fast-paced environment and who are confident, resilient self-starters with the ability to build trusted relationships and work collaboratively as part of a dynamic team.

Key Responsibilities

The successful candidate will be responsible for (but not limited to):

Leading by example and maintaining strong visibility across administrative and residential areas.
Completing quarterly assurance checks to ensure quality and compliance within the hierarchy.
Working with the local service provider to ensure welfare concerns for people in Immigration Detention are promptly addressed.
Overseeing DET operations and multi‑channel contact, ensuring all enquiries are handled and Service Level Agreements are met.
Managing workforce deployment, escalating issues, and exercising effective financial control to ensure propriety and value for money.
Ensuring high‑quality, timely DET delivery and providing guidance on complex Immigration Enforcement policies and procedures.
Managing HR matters in line with policy, including the line management of approximately eight staff.

You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Successful candidates will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours.

This position requires 100% office attendance, hybrid working is not available.

Training

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support.

This role can be physically demanding and if successful you will be required to complete and pass Personal Safety Training (PST) Level 2 which develops skills in personal safety techniques.

Further information on what the training involves can be found on our website.

Person specification

Essential criteria

PPST Level 2 required.
Visible and confident leadership, with the ability to guide teams, manage performance, resolve escalations and maintain high standards of operational delivery.
Experience delivering and assuring operational activity, ensuring compliance with policy and procedures while supporting performance through coaching and guidance.
Strong judgement and resilience, with the ability to make sound decisions, manage risk and adapt to changing operational priorities in a complex environment.
Ability to build effective working relationships with internal teams and external partners, influencing outcomes and resolving issues collaboratively.
Experience of stakeholder engagement and people management, including workforce planning, handling sensitive issues and building trust to achieve shared objectives.

Desirable criteria

Knowledge of Immigration Detention

Qualifications

PPST Level 2 required.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Making Effective Decisions
Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

Leadership

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

A Civil Service pension with an employer contribution of 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
25 days annual leave on appointment, rising with service to 30 days.
Eight days of public holidays, plus one additional privilege day.
This role currently attracts Annualised Hours Allowance (AHA) of approximately 15.26% of salary, which equates to an additional £6,371 per annum based on salary minimum. Further information can be found on our website.
See more of our benefits on our careers website.

Sign-up on our website to receive emails with information about careers at the Home Office

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application by 9th September 2026

As part of the application process, you will be asked to complete:

Personal Statement (maximum 500 words).
Evidence of the Behaviour - Leadership (maximum of 250 words per Behaviour).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift from 11th September 2026

The sift will be held on Personal Statement and Behaviour - Leadership, as listed in the advert.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining element submitted (Lead Behaviour Leadership). Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted element scored and will only receive a sift score for that assessed at the initial sift.

3. Interview - from 2nd October 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions. All Behaviours listed in the selection process will be scored at the interview.

The interviews will take place of MS Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Breaking Tied Scores

The behaviours and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Vetting - CTC

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo an enhanced (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Home Office Resourcing Centre
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Qualifications

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information