Service desk analyst Work, Jobs in North End, Ham (with Salaries)

Operations Centre Analyst
Lockheed Martin —Havant
- Monday to Friday
4h
Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
Technology Support Analyst
Associated British Ports —Southampton
- Full-time
- Azure
- Travel
- Mentoring
13d
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
8d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
Modern Desktop Engineer
Roke —Romsey
- Full-time
- Customer service
- SharePoint
- Linux
IT Applications Support Analyst
Blake Morgan —Southampton
Modern Desktop Engineer
Roke Manor Research Limited —Romsey
- Customer service
- Windows
- SharePoint

Discover related jobs

Based on your search for service desk analyst jobs.

IT Support Engineer
Reassured —Cosham
Setting up new starters, user accounts, permissions and access rights. Strong customer service skills and a positive, can-do attitude.
£30,000 - £32,000 a year
Quick apply
Customer Service Representative
Babcock International —Portsmouth
Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards. This is a customer-facing role where your expertise…

I want to receive the latest job alerts for service desk analyst in north end, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near north end, ham

Operations Centre Analyst

Lockheed Martin -
Havant

Apply Now

Job details

4 hours ago

Qualifications

Technical troubleshooting
Report writing
Report generation
Software deployment
Incident queue management
IT service management
Incident documentation
Process improvement
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Network monitoring
Incident log maintenance
Help desk

Full job description

About the role

We have an opportunity for an Operations Centre Analyst to join our Service Management team based on-site at Havant. This is a fantastic opportunity for someone starting their career in IT and service management. You will be helping monitor and support the performance of critical systems and networks, ensuring smooth operations and resolving issues when they arise.
If you are excited about IT, enjoy problem-solving, and want to be part of a team delivering excellent service, this could be the role for you!

Key Responsibilities:

Work closely with team members to support daily operations and tasks.
Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.
Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.
Monitor servers and systems to spot and respond to any issues, using our event management tools.
Assist specialist teams with resolving technical problems.
Follow set processes and guidelines to fix incidents and problems.
Provide updates on ongoing incidents, keeping everyone informed.Contribute to updating knowledge articles, helping improve the service desk’s efficiency.
Help generate reports using data from our service management system.
Support software rebuilds or deployments following system failures.
Help with software configuration and deployment tasks.
Occasionally support shift work and be flexible with shift coverage when needed.
Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.
Work on improving service quality by reviewing incidents and making suggestions for improvements.
Be proactive in learning new technical skills and knowledge from colleagues.
Able to demonstrate reliability, a strong commitment to the role and maintain excellent timekeeping.

Working hours

The working hours for this role are from 7 am to 3 pm, Monday to Friday, with occasional shift coverage as

Basic Qualifications

Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.
Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.
Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.
Ability to identify simple ways to improve current processes and a willingness to suggest improvements
Strong attention to detail with a growing ability to analyse and solve technical issues.
Comfortable learning new systems, applications, and tools that may not have been used in previous roles.

Apply Now

Refine Your Search

service desk analyst jobs in north end, ham

Operations Centre Analyst

Systems Support Analyst

ICT Support Analyst HIWFRS624489

Technology Support Analyst

3rd Line ServiceDesk Analyst

Senior Systems Support Analyst Team Leader

Modern Desktop Engineer

IT Applications Support Analyst

Modern Desktop Engineer

Discover related jobs

I want to receive the latest job alerts for service desk analyst in north end, ham

Explore jobs in more locations

About the role

Working hours

Basic Qualifications

Jobseeker tools

Employer Tools

Browse

Stay Connected