Operations team leader Work, Jobs in North Queensferry, Fif (with Salaries)

Team Leader - Operations
36T Hub Intl —Edinburgh Airport
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Shipbuilding Operations Strategy Lead
Babcock International —Dunfermline
- Full-time
- Project management
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Technology Operations Lead
HBNL —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- IT
Quick apply
14d
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
Lead Consultant (Car Parking Strategy & Operations)
Fife Council —Glenrothes
- £47,604.34 - £57,196.54 a year
- Full-time
- Communication skills
- Employee discount
International Market Lead, Middle East
National Westminster Bank PLC —Edinburgh
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Banking
- Annual leave
Market Lead, Americas
National Westminster Bank PLC —Edinburgh
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Hotel
- Leadership
- Communication skills
- Annual leave
Lead Client Partner
Waracle —Edinburgh
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
ISO Lead Auditor / ISO Consultant - Scotland
IMSM —Edinburgh
- Hybrid work
- Organisational skills
- Communication skills
Senior KIM Lead and Deputy Data Protection Officer
Fair Work Agency —Edinburgh
- £42,391 - £46,465 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- AI
- Annual leave
- Sick pay
1d
Business Operations Lead
Clearwater Analytics, Ltd. —Edinburgh
- Microsoft Office
- SQL
- Project management
Quick apply
2d
Compliance and Ops Risk Test Lead
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
14d
Project Engineering Lead
Leonardo UK Ltd —Edinburgh
- £60,000 - £84,995 a year
- Full-time
- Hybrid work
- System design
- Travel
- Leadership
- Flexible schedule
- Referral programme
9d
Regional Workplace Operations Hub Lead – UK North and Nordics - Vice President
BlackRock Investments —Edinburgh
- Hybrid work
- English
- In-person
- AI
- Work from home
Operations Lead - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Sales
- Leadership
- Communication skills
Quick apply
Operational & Technical Lead - Pensions
Gallagher Benefit Services —Edinburgh
- Continuous improvement
- Employee stock purchase plan
- Life insurance
Work Winning Lead - Water
AECOM —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Business Architect & Org Design Lead
AECOM —Edinburgh
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Leadership
8d
Technical Director, Capture Management Lead - Water
AECOM —Edinburgh
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Lead ML Ops Developer
CreateFuture —Edinburgh
- Hybrid work
- AWS
- Travel
- Python
Quick apply
1d

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Team Leader - Operations

36T Hub Intl
Edinburgh Airport

Quick apply

Job details

Permanent | Full-time
£13.50 - £15.00 an hour

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Hospitality
Management
Customer service
Supervising experience
Leadership
Communication skills

Full job description

The Team Leader is responsible for supporting the day-to-day operation of the World Duty Free store, leading and motivating colleagues to deliver exceptional customer service, maximise sales opportunities, and maintain the highest standards of operational compliance.

The role involves acting as a role model on the shop floor, ensuring that customers receive a world-class retail experience while supporting the management team in achieving commercial and operational objectives.

Key ResponsibilitiesLeadership & People Management

Lead by example and promote a positive, customer-focused culture.
Support the Store Management team in the daily running of the operation.
Motivate, coach and develop team members to achieve individual and team objectives.
Conduct team briefings and communicate key business updates.
Provide support and guidance to colleagues throughout shifts.
Assist with onboarding and training of new team members.
Monitor employee performance and provide constructive feedback.

Customer Service

Deliver exceptional customer service at all times.
Actively engage with customers and identify sales opportunities.
Resolve customer queries and complaints professionally and efficiently.
Promote customer loyalty and enhance the overall airport retail experience.
Ensure all team members consistently meet customer service standards.

Sales & Commercial Performance

Drive sales performance and support the achievement of store targets.
Monitor sales activity and identify opportunities to increase revenue.
Encourage upselling and cross-selling opportunities across product categories.
Support promotional campaigns and product launches.
Monitor key performance indicators and contribute towards business objectives.

Operational Excellence

Ensure the store is maintained to the highest standards of presentation.
Monitor stock levels and support replenishment activities.
Ensure all merchandising and promotional displays are correctly implemented.
Conduct routine operational checks and complete required documentation.
Support stock counts, audits and inventory management processes.

Compliance & Security

Ensure compliance with airport security regulations and company policies.
Promote a safe working environment for colleagues and customers.
Support loss prevention initiatives and stock security procedures.
Ensure colleagues adhere to cash handling procedures and operational controls.
Maintain compliance with health and safety requirements.
Support emergency procedures and business continuity plans where required.

Duty Management Responsibilities

When required, the Team Leader may act as the senior person on shift and will be responsible for:

Opening and closing procedures.
Allocation of duties and break management.
Escalation of operational issues.
Managing customer incidents.
Liaising with airport stakeholders and security personnel where necessary.
Ensuring staffing levels meet operational demands.

Skills & ExperienceEssential

Previous experience within a retail, hospitality or customer service environment.
Experience supervising or leading a team.
Strong communication and interpersonal skills.
Excellent customer service skills.
Ability to work in a fast-paced environment.
Good organisational and problem-solving skills.
Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
Ability to obtain and maintain an airport airside pass.

Desirable

Previous airport retail experience.
Duty management experience.
Experience within a duty-free or travel retail environment.
Knowledge of KPI management and commercial performance metrics.

Key Performance Indicators (KPIs)

Sales performance and target achievement.
Customer service scores.
Team engagement and performance.
Compliance and audit results.
Stock loss and shrinkage control.
Operational standards and store presentation.
Attendance and punctuality.

Pay: £13.50-£15.00 per hour

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

Refine Your Search

operations team leader jobs in north queensferry, fif

Team Leader - Operations

Shipbuilding Operations Strategy Lead

Technology Operations Lead

Operations delivery lead - Pension

Lead Consultant (Car Parking Strategy & Operations)

International Market Lead, Middle East

Market Lead, Americas

Lead Client Partner

ISO Lead Auditor / ISO Consultant - Scotland

Senior KIM Lead and Deputy Data Protection Officer

Business Operations Lead

Compliance and Ops Risk Test Lead

Project Engineering Lead

Regional Workplace Operations Hub Lead – UK North and Nordics - Vice President

Operations Lead - Multrees Walk, Edinburgh

Operational & Technical Lead - Pensions

Work Winning Lead - Water

Business Architect & Org Design Lead

Technical Director, Capture Management Lead - Water

Lead ML Ops Developer

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