Student Cribs:
Student Cribs is a fast-growing private equity backed property management company which acquires, refurbishes, lets, and manages stylish student housing. To date we are the largest non PBSA owner operator in the UK. The company has acquired and
developed a portfolio of over 1,200 properties with 5,200 tenants in 25 University cities across the UK and have rapid growth plans with a current portfolio of £500m projected to expand to £1billion over the next 5 years.
Maintenance Coordinator Responsibilities:
- Oversee all maintenance activities within your region and manage internal maintenance operatives.
- Ensure all properties are safe, well-maintained, and compliant with relevant health, safety, and housing regulations.
- Prioritise and schedule reactive and proactive maintenance to deliver Student Cribs service SLAs.
- Address and resolve escalated maintenance issues and tenant complaints in a timely and efficient manner.
- Use technical knowledge and liaise with the wider team to determine the most appropriate internal or external contractor solutions to meet required service levels.
- Plan and coordinate compliance certification and remedial works.
- Conduct and support regular property inspections to identify maintenance requirements and improvement opportunities.
- Act as a key point of contact for tenants regarding maintenance issues, ensuring clear communication and excellent customer service.
- Support the region with inbound maintenance calls and outbound triage calls.
- Assist with the organisation and delivery of the annual tenant handover process each summer.
- Support the integration of new property acquisitions into the business and ensure maintenance standards are aligned with company expectations.
- Provide input into regular capacity utilisation and cost reviews.
- Monitor the Planned Preventative Maintenance (PPM) schedule for both in-house teams and contractors, and conduct regular audits of PPM performance.
- Work with the Supplier Management team to ensure Health C Safety compliance from all contractors.
- Monitor maintenance costs to ensure alignment with regional budgets.
- Participate in process improvement initiatives to drive efficiency and enhance service delivery.
- Support profitability and occupancy across the business during peak periods and team absences.
- Carry out any reasonable requests from senior management and work flexibly across the organisation as required.
Requirements:
- Strong leadership and people management skills.
- Excellent organisational and time management abilities.
- Structured, proactive, and solution-focused approach.
- A team player with a positive and adaptable attitude.
- Committed to providing a high level of customer service from initial contact through to issue resolution.
- Highly IT literate, with experience using online scheduling systems preferred but not essential.
- Excellent written and verbal communication skills with high attention to detail.
- Strong HMO and/or purpose-built student housing or residential property experience preferred but not essential.
Hours: 9am – 6pm Monday to Friday
Location: Chancellors Court, Mosley Road Manchester, M14 6ZT
Job Type: Full-time, Permanent
Holidays: 25 days holiday plus bank holidays
By submitting an application, I acknowledge that I have read and understood Student Crib's Candidate Privacy Notice located at https://student-cribs.com/student-cribs-candidate-privacy-notice/ , and consent to the processing of my personal data as outlined in it (please copy and paste link if it fails to work)
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
