- Service Advisor
- Postwick, Norwich
- £40k OTE
- 45 hours pw
Company Overview
Duckworth Motor Group is a family-owned automotive business serving Lincolnshire and Norfolk communities for over 60 years. Working across four sites we have a dedicated team of over 240 professionals, who are committed to delivering exceptional customer service and offering a wide range of vehicles and automotive services.
Our dealerships feature prestigious brands such as Land Rover, Jaguar, Isuzu, Omoda, and Jaecoo, along with comprehensive after-sales support.
We are now looking for an experienced Service Advisor to join our newly acquired JLR site in Norwich.
Role and responsibilities:
- Greeting customers on arrival and delivering outstanding customer service from vehicle drop-off to handover.
- Liaising with the Workshop Control, Parts and Sales Departments to ensure a smooth transaction and that customers vehicles are ready on time.
- Organising vehicle delivery/collection or courtesy car arrangements.
- Recommending additional products, services and repair work.
- Demonstrating the JLR Customer First Behaviours in all interactions with customers and colleagues.
About you:
- You will have a passion to deliver excellent customer service and quickly build relationships with colleagues and customers.
- Previous experience in a customer service role is preferred.
- Previous experience in working to key targets.
- You will be well presented with good organisational skills and administrative skills.
- Motor trade experience is preferred but not essential as full training will be provided.
Schedule:
- Monday – Friday: 8 – 6
- Saturday shifts on a rota
Duckworth Benefits include:
- Free On-site parking
- Company Pension
- Health Care Cash Plan
- Life insurance
- State of the art diagnostic equipment
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Experience:
Our ideal candidate would have motor trade experience in a customer service environment, but for the right candidate full training will be given.
About us:
Duckworth Motor Group is a family owned and run official Jaguar Land Rover franchise. We operate 3 distinct sites: Land Rover Market Rasen, Jaguar Land Rover Boston and Select Omoda Jaecoo, Kirton.
Diversity Statement:
At Duckworth Motor Group, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in our workforce.
These include people from Black, Asian and minority ethnic backgrounds, those with disabilities, LGBTQI+ people, and those who speak English as a second language.
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
