Position Title: Hostel Night Worker (Part wake part sleep Warden)
Location: Hinckley
Hours of duty: 48 hours over 4 nights on a 4 on / 4 off rota system
Waking 20:00 – 23:00
Sleeping: 23:00 – 08:00
Salary Waking: £13.85 per hour
Sleeping: £54.00 per night (£13.85 p.h if woken to assist waking warden)
Combined Salary: £22,958.50 per annum
Please note, unfortunately we are unable to offer sponsorship at this time.
To apply for this role please send a CV and covering letter. Please make sure your covering letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.
Applications will be reviewed on a rolling basis, and this advert my close early once a sufficient number of applications are received.
About us:
Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.
Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.
Role Purpose:
Maintain and protect the security and safety of our premises and service users.
You will provide overnight waking & sleeping cover to Falcon Support Services which includes supporting adults with complex needs who may be experiencing a range of problems such as:
- Substance Misuse
- Mental Health
- Fleeing domestic violence
- Ex offending
You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.
Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.
Please be aware that while on the sleep rota you need to be prepared to be woken to assist the waking warden should it be necessary. Any periods of time awake will be paid at the hourly rate.
Main Responsibilities:
Security
· To maintain and protect the security and safety of the premises.
· To control access and have a visible presence across the premises, providing support to residents, visitors, and staff in a professional and friendly manner.
· To be first point of call when dealing with emergencies, e.g., fire, medical, police, etc. and to manage such emergencies appropriately including liaising with the police and other agencies.
· Reporting and logging issues relating to the personal security, welfare, and safety of residents appropriately.
· Watch surveillance, monitoring CCTV/Control room to identify any incidents and take prompt and appropriate action.
· Storing footage, ensuring compliance with the CCTV Policy and audit trail.
· Reporting breaches of security and damage to the fabric of the building to the appropriate authority and staff and calling ‘approved’ contractors to cover emergency repairs to maintain security and safety of the building where required.
· Tackle any nuisance caused by residents’ behaviour or their visitors, including the consequences of continuing with anti-social behaviour.
· Regular patrols of the site as required.
Property Management/Health and Safety
· To take responsibility for completing all required checklists including H&S documents within the timeframe as directed by the Accommodation Manager. Ensuring Health and Safety checks are completed, including Building Checks, Fire Checks and Water Temperature checks.
· Ensuring high standards of cleanliness are maintained throughout the building. Inspections and light cleaning duties may be required.
· Report and sign off any maintenance works.
· Conduct welfare checks as specified during the shift
· Ensure all incidents are logged and managed effectively through to completion
General
· Maintaining manual and computerised records
· Answering telephone calls, transferring callers, and taking messages as required.
· To take responsibility for continuous improvement in service delivery and working practices.
· To adhere to Falcon Support Services policies and procedures as well as any specific local procedures.
· To promote a positive image of Falcon Support Services, working as part of an integrated team.
· To undertake any additional tasks and/or duties as deemed necessary in order to meet the requirements of funders, partner agencies or any other such organisations.
· To work in a psychologically informed way, including attendance of reflective practices.
· To undertake/attend any training and/or meetings as required by the job role.
· Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a DBS check.
· To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
· All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions
· To work in accordance with Falcon Support Services Psychologically Informed Environment Framework.
This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post, such additional duties may be undertaken which are reasonably commensurate with the level of post. It will be reviewed periodically to consider changes and developments in service requirements.
Knowledge, Experience & Skills:
· Excellent communication, interpersonal and customer service skills, with the ability to build positive relationships with individuals from diverse cultural, social and racial backgrounds.
· Committed to equality, diversity and inclusion, treating everyone with dignity, respect and without judgement.
· Sound knowledge of data protection, confidentiality, safeguarding, professional boundaries and lone working practices.
· Understanding of mental health, the Mental Capacity Act, self-harm, suicide prevention, substance and alcohol misuse, and the impact of stress, trauma and wellbeing.
· Experience supporting people with mental health, behavioural, drug and alcohol-related needs using a strengths-based, trauma-informed and solution-focused approach.
· Skilled in managing challenging behaviour, de-escalating conflict, handling difficult situations appropriately and carrying out effective risk assessments.
· Strong organisational and time management skills, with the ability to prioritise workloads, work independently with minimal supervision and contribute effectively as part of a team.
· Good literacy, numeracy and IT skills, with experience maintaining accurate records and handling confidential information in accordance with data protection requirements.
· Experience working within residential, hostel or supported accommodation settings, delivering high-quality, person-centred support.
· Physically able to respond quickly and effectively in emergency situations and undertake general housekeeping duties as required.
· Demonstrates empathy, honesty, reliability, flexibility, self-awareness and a proactive, reflective approach, with a willingness to learn and continually develop professionally.
Mandatory Requirements:
· Must be over the age of 18
· Willingness to undergo a satisfactory enhanced DBS check
Pay: £13.85 per hour
Application question(s):
- All new starters are required to attend induction training, which takes place across 6 days Monday - Monday from 9.00 - 5.00. Is this something that you would be able to commit to? Please note this will start on Monday 21 September.
- Do you have experience supporting people with mental health, behavioural, drug and alcohol-related needs using a strengths-based, trauma-informed and solution-focused approach.
- Do you have experience working within residential, hostel or supported accommodation settings, delivering high-quality, person-centred support?
- Please note, we are unable to offer visa sponsorship.
Work authorisation:
- United Kingdom (required)
Work Location: In person
