Contact centre Work, Jobs in Northampton, Eng (with Salaries)

People Assistant - Retail & Contact Centre
The White Company —Northampton
- Hybrid work
- Microsoft Powerpoint
- Sales
- Microsoft Office
- Work from home
- Employee discount
16h
Northampton Town Centre BID seeks a BID Host/Community Engagement & Business Outreach Officer
Northampton Town Centre Business Improvement District —Northampton
- £26,000 - £27,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
Front of House, Marketing & Business Development Assistant
Axon Health Ltd —Northampton
- From £24,420 a year
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
5d
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Field Interviewer - Northampton
the National Centre for Social Research —Northampton
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Operational Support Officer
HM Courts & Tribunal Service —Northampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
3d
Crown Court Clerk
HM Courts & Tribunal Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Graduate Planning Policy Officer
West Northamptonshire Council —Northampton
- £31,324 - £33,017 a year
Trainer
Amazon UK Services Ltd. - A10 —Kettering
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
13d
Customer Service Advisor
My 1st Years —Northampton
- £9.35 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Customer Service Advisor
Specsavers —Kettering
- Up to £26,395.80 a year
- Full-time
- Communication skills
5d
Administrator
British Summer School —Oakham
- £691.19 - £774.62 a week
- Weekend availability
- School
Customer Service/Office Administrator
Elegancy Blinds Limited —Milton Keynes
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Store discount
Quick apply
3d
Functional Assessor
Serco Group —Milton Keynes
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Legal Assistant (Court of Protection)
HCR —Northampton
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
18h
Bank Support Worker
Oakwoods Care Group —Northampton
- £12.71 an hour
- Weekends only
- Childcare
- Medication administration
- Cooking
- Free parking
- Employee discount
Quick apply
Customer Service Assistant
Oxford University Press —Kettering
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Family Support Worker - Duty and Assessment
Northamptonshire Children's Trust —Northampton
- £28,572 - £31,925 a year
- Full-time
- Analysis skills
- Annual leave
- Employee assistance programme
7d

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contact centre jobs near northampton, eng

People Assistant - Retail & Contact Centre

The White Company -
Northampton

Apply Now

Job details

Permanent
16 hours ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Work from home
Employee discount

Qualifications

Microsoft Powerpoint
Sales
Microsoft Office
Communication skills

Full job description

Our Role

Our People Team is composed of six key teams, People Partnership, Pay & Reward, Learning & Development, Talent Acquisition, Communications & Engagement and Office Services and Health & Safety.

Reporting to the People Partner, the People Assistant plays a fundamental role in our People Partnership team and is responsible for enabling and coordinating all People processes and employee administration across the employment lifecycle for Retail and the Contact Centre. Alongside the administrative role, you will be involved in exciting People Partnership and Team projects and initiatives, recent examples include Diversity & Inclusion and Mental Health, with the goal to create the best employee experience for our people and be the best place to work.

What you’ll be doing

Employee Lifecycle

Generate all new starter paperwork for Retail Management and Contact Centre; partnering with the Talent Acquisition and Learning & Development Teams to ensure a seamless onboarding experience
Act as the first point of call for People Support queries, managing the People Support and Reference inboxes and People Support Line, escalating when necessary.
Ensure all compliance checks are followed for relevant roles, including DBS and Financial Checks, escalating any concerns and delays
Responsible for handling all reference requests, both tenancy and employment, for current and ex-employees of the Company within 48 hours of request
Confirm in writing all probation passes for Retail Management & CC employees, confirming eligibility to the enhanced benefits offering and supporting with any related queries. Maintain accurate employee status, ensuring all probation completion is recorded in People Hub
Manage the leaver process for all Retail Management and CC leavers, confirming their leaver details and managing the leaver process with Pay & Reward and Line Managers, conducting exit interviews where necessary and feeding back to the People Partnership team for analysis
Ensure the Organisational structure charts are updated monthly and shared with necessary stakeholders
Regularly audit all employee files (electronically) to ensure statutory paperwork and information is up to date and stored in compliance with GDPR
Ensure all relevant trackers are maintained regularly and accurately, with the aim to create accurate reporting around the employee lifecycle
Provide admin support to the team, including any employee change letters
Supporting and processing Family Leave requests
Supporting the wider People team as required and contributing to project work.

Employee Relations and People Analytics

Attend and support Managers at investigative or formal meetings, supporting with note-taking
Have an active interest in keeping own knowledge up to date with present and future employment legislation
Run regular reports and share information with relevant stakeholders

Payroll & Benefits

Work closely with the Pay and Reward Team to manage all payroll-related processes for Retail Management and CC, ensuring all pay activity is processed and submitted by the cut-off date
Oversee the Cycle to Work, Season Ticket Loan and Perkplace processes, ensuring systems are kept up to date with all relevant information

The skills and experience you’ll need

Experienced administrator who takes pride in delivering excellence in administration and co-ordination with strong attention to detail
Excellent written and verbal communication skills
Ability to demonstrate complete ownership and accountability for the delivery of processes
Experience dealing with highly confidential information
Working accurately to deadlines, ensuring strong attention to detail in everything you do
Strong understanding of MS Office applications, including Excel, Word and PowerPoint
Ability to demonstrate a commercial mindset around decision making
Able to identify opportunities and implement successful change

What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

Discount -Up to 50% discount
Holiday – 23 days rising to 25 with length of service
Holiday Buy – an opportunity to buy up to an additional 5 days holiday (pro-rata contract duration)
10% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle
Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
Continued Development – We offer structured support from our own in-house Learning and Development Hub
Pension Scheme
Life Assurance

Additional Benefits (Head Office roles only)

Fruit basket daily
Tea and coffee provided
Hybrid working - option to work from home on Mondays and Fridays
Flexi working approach – office working hours 9-5.30 pm, finish at 5pm on a Friday.
Social - Christmas party/social events throughout the year
Seasonal Sample Sales
Volunteer Day - with a charity of your choice

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do

Apply Now

Refine Your Search

contact centre jobs in northampton, eng

People Assistant - Retail & Contact Centre

Northampton Town Centre BID seeks a BID Host/Community Engagement & Business Outreach Officer

Front of House, Marketing & Business Development Assistant

Customer Service Specialist

Contact Centre Advisor (Night Shift)

Field Interviewer - Northampton

Helpdesk Agent (Full Time Office Working inc weekends)

Operational Support Officer

Crown Court Clerk

Graduate Planning Policy Officer

Trainer

Customer Service Advisor

Customer Service Advisor

Administrator

Customer Service/Office Administrator

Functional Assessor

Legal Assistant (Court of Protection)

Bank Support Worker

Customer Service Assistant

Family Support Worker - Duty and Assessment

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What we offer you

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