Northampton | Full-time, 37.5 hours/week | Level 3 Apprenticeship
Apply by: 31 August 2026
Annual Gross Salary: Apprentice wage (£15,600)
Start date: ASAP
Contract type: FTC for the duration of the course with potential to extent to perm.
We’re a hybrid mail company helping businesses send and receive post online. We make snail mail feel like email, and we’re not stopping there. We’re growing fast, building smart tools, and rethinking how business should work.
We’re a curious, energetic team that cares about our customers and each other. We like people who ask questions, get stuck in, and want to make things better.
We’re looking for an IT Helpdesk Apprentice to join our team and help keep the technology behind Postworks running smoothly.
You’ll be the kind of person who enjoys solving problems, loves learning how things work, and gets a real sense of satisfaction from helping others. Whether you're setting up a new laptop, fixing a technical issue or supporting colleagues across the business, you'll play an important part in keeping everyone connected.
This is the perfect role for someone starting their career in IT who wants hands-on experience in a growing technology business.
You'll learn on the job, work alongside our experienced IT team, and come away with a Level 3 qualification and practical skills that will set you up for a career in IT.
You'll work closely with our IT team to support colleagues across the business and make sure our systems, devices and networks are running as they should.
Your week might include:
Providing first-line technical support to colleagues, both remotely and in person
Troubleshooting hardware, software and connectivity issues
Keeping users updated while you investigate and resolve problems
Escalating more complex issues to senior team members when needed
Helping colleagues get back up and running as quickly as possible
Setting up laptops, mobile phones and other hardware for new starters
Preparing devices for colleagues leaving the business
Assisting with configuring and deploying company equipment
Maintaining our IT asset register so devices, software and licences are accurately tracked
Helping keep equipment organised, secure and ready to use
Supporting senior IT colleagues with network maintenance and firmware updates
Assisting with the day-to-day running of our IT systems
Helping with routine maintenance and technical administration
Learning about network infrastructure and business technology
Building practical experience across a range of IT systems
Jumping in to help with day-to-day IT tasks across the business
Learning from experienced IT professionals every day
Developing your technical knowledge through hands-on experience
Building confidence while supporting projects and improvements
A full-time, permanent role
Level 3 Information Communications Technician apprenticeship
24 days' holiday plus bank holidays
Daily company-provided lunch
Monthly team rewards and recognition
Two duvet days each year
Enhanced parental leave for eligible employees
Pension scheme and employee share options
Personal development opportunities and mentoring from experienced IT professionals
A warm, open team that wants you to grow
You don't need to have worked in IT before. We're looking for someone who's genuinely interested in technology and excited to learn.
You should have:
GCSEs in English and Maths, grade 4 (C) or above
A practical interest in technology
Good communication and problem-solving skills
Confidence using computers and learning new systems
A proactive attitude and willingness to learn
A friendly, helpful approach to supporting colleagues
The ability to manage your time and stay organised
Bonus points if:
You have an IT-related qualification
You're familiar with Windows, Linux or macOS
You've built a PC, set up a home network or worked on personal IT projects
You're naturally curious about technology and how things work
You'll be enrolled on a Level 3 Information Communications Technician apprenticeship, with the opportunity to achieve CompTIA A+ as part of your training.
You'll attend Bedford College one evening each week during term time and receive dedicated time to learn while gaining real-world experience alongside our IT team.
By the end of your apprenticeship, you'll have a recognised qualification, valuable hands-on experience, and a strong foundation for a successful career in IT. There may also be the opportunity to continue your journey with Postworks through a permanent role and future career progression.
