Role type
Police Staff
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Contract duration
Permanent
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Contract type
Full Time
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Department
FCR
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Location
Northampton, Force Headquarters - NN4 0JQ
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Grade/scale
Staff - Scale 5
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Salary
£30,333
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This/These post(s) attract allowances
Shift Allowance
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Shift percentage
Other
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Other Shift Percentage
Depending on shift
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Hours per week
37
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Closing date*
30/08/2026, 23:55
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- The hiring manager reserves the right to close the advert prior to the closing date, depending on the level of applications
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Job description
To answer all calls for service in the Force Control Room, providing the public with advice and guidance, ensuring incidents are risk assessed and then graded, allocating and dispatching the appropriate resources in accordance with that assessment and ensuring that they are resolved correctly.
Our Force Control Room (FCR) is the beating heart of policing in Northamptonshire.
Answering emergency 999 calls and non-emergency 101 calls, as well as sending police officers to incidents across the county, our FCR operatives are hard at work 24 hours a day, 7 days a week, 365 days of the year. Core shift pattern is 4 on 4 off (2 x 12 hour days followed by 2 x 12 hour nights), other patterns are available with a reduced shift enhancement.
Based at Force Headquarters at Wootton Hall, Northampton, the team takes an average of 1,200 calls a day - and no two are the same. One minute you could be taking the details of a stolen vehicle, the next you may be sending officers to a report of an armed robbery.
Benefits:
Competitive starting salary of £30,333 (full time, part time per rota)
Additional shift enhancement depending on the shift pattern.
Annual leave entitlement of 25 days which is increased by 5 days after 3 years continuous service.
24/7 on-site gym and canteen facilities
Access to round the clock employee assistance programmes including counselling
Local Government Pension Scheme (LGPS)
If you think you've got what it takes to join our dedicated team, then apply now.
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Why work for Us?
Northamptonshire Police has real heart. We’re a county force tackling big-city issues, and everyone in our policing family, from frontline officers to police staff, has a part to play in serving our communities by fighting crime and protecting people. If you want an exciting career that offers variety, job satisfaction and the chance to develop and challenge yourself, while improving the lives of others, and all within an organisation that’s forward-thinking and innovative, you’ll find it with us.
Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion.
We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
Northamptonshire Police/OPFCC is a Disability Confident Employer – We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Flexible working
All requests for flexible working patterns will be considered and will be dependent on the role.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Internal applicants must have line manager support prior to proceeding with an application.
Please be aware that the Office of the Police, Fire and Crime Commissioner and Northamptonshire Police are separate employers. Although Police internal vacancies are open to OPFCC staff and vice versa, if you are successful, the change of employer will require a longer onboarding process and you will receive a new contract and payroll number. Service with either employer can be carried over as continuous service.
Police Barred and Advisory lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the Police and OPFCC for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and safeguarding
We are committed to safeguarding and operate safer recruitment processes, to ensure the organisations employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to referral to disciplinary action.
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Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.
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