Contributor Work, Jobs in Northampton, Nth (with Salaries)

Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Specialist Support Executive- BPL
Barclays —Northampton
- Continuous improvement
- Leadership
- Communication skills
Creative Content Producer
MYPATH —Market Harborough
- £18,000 a year
- Part-time
- Presentation skills
- Bachelor's degree
- In-person
- Free parking
- Flexitime
Quick apply
8d
Scrum Master
Barclays —Northampton
- Driving
- Accounting
- Agile
Learning & Development Specialist
Barclays —Northampton
- Continuous improvement
- Classroom experience
- Communication skills
1d
Business Analyst (Data Products)
Barclays —Northampton
- SQL
- Agile
- SDLC
1d
Software Engineer
Barclays —Northampton
- DevOps
- Java
- APIs
Proposal and Engagement Manager
Initiate —Towcester
- Full-time
- Hybrid work
- Project management
- Communication skills
- Gym membership
- Life insurance
Quick apply
Campaign Manager
Barclays —Northampton
- Hybrid work
- Communication skills
12h
Python Engineer
Barclays —Northampton
- DevOps
- Master's degree
- AWS
2d
Commercial Growth Manager
Barclays —Northampton
- Customer service
- Care experience
- Analysis skills
7d
HR Business Partner
Amazon UK Services Ltd. —Milton Keynes
- Full-time
- Management
- Master's degree
- Human resources
Lead Pricing Data Analyst - BPL
Barclays —Northampton
- Data analysis skills
- SQL
- AWS
10d
Customer Support Engineer
SPX —Wappenham
- Remote
- Project management
- Contracts
- In-person
Quick apply
2d
Head of Portfolio Controls Office
Barclays —Northampton
- Analysis skills
- Continuous improvement
1d
Senior Project Planner (80247)
Nexans —Milton Keynes
- Microsoft Word
- English
- Project management
6d
Duty Manager – Bedford HWRC
H W Martin Waste Ltd —Bedford
- £14.85 an hour
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
Geoarchaeology Manager
Cotswold Archaeology —Milton Keynes
- £44,990 - £54,740 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Quick apply
8d
Proposal Specialist
SHI International Corporation —Milton Keynes
- £45,000 - £55,000 a year
- Full-time
- English
- Microsoft Office
- Project management
9d

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Contact Centre Advisor (Night Shift)

Ostara Systems -
Milton Keynes

Apply Now

Job details

£21,000 - £23,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
GCSE
English
Organisational skills
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

We are looking for a performance-driven candidate with effective communication skills to be at the start of the Customers journey, using their excellent customer service skills to identify the caller's requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system.

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution

Manage their own work flow and administrative tasks in line with client SLAs Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

Communicate both internally and externally with emphasis on a pro-active service delivery

To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.

Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.

To actively promote and act as an Ambassador for the services which our clients represent.

To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.

Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.

Take proactive steps to positively impact Contact Centre targets & measures. With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.

To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel

Strong verbal and written communication skills within a professional environment 2 years or more experience working in a customer service environment

Ability to read and understand technical documentation

Effective in ensuring the customer is at the forefront of all we do

Demonstrate a strong commitment to customer service in all activities

Demonstrate a desire to learn and succeed in a service environment

Excellent problem-solving skills

Excellent communication & Influencing skills

Experience of working a nightshift.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.

Requirements

5 GCSE passes at grade C or above or equivalent including English and Maths
Excellent communications skills
Exceptional attention to detail
Strong Organisational skills

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Shift Pattern

4 days on, 4 days off rota.

8.30pm 7.30am

The Helpdesk is 24/7 and so Bank Holiday working is required.

Apply Now

Refine Your Search

contributor jobs in northampton, nth

Contact Centre Advisor (Night Shift)

Helpdesk Agent (Full Time Office Working inc weekends)

Specialist Support Executive- BPL

Creative Content Producer

Scrum Master

Learning & Development Specialist

Business Analyst (Data Products)

Software Engineer

Proposal and Engagement Manager

Campaign Manager

Python Engineer

Commercial Growth Manager

HR Business Partner

Lead Pricing Data Analyst - BPL

Customer Support Engineer

Head of Portfolio Controls Office

Senior Project Planner (80247)

Duty Manager – Bedford HWRC

Geoarchaeology Manager

Proposal Specialist

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