The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
The Role
We are looking for an enthusiastic, detail-orientated Key Accounts Operations Coordinator to join our team in Northampton. If you have a passion for customer service and would be keen to add value to an innovative and growing logistics operation – this may be the role for you!
In this role, you will deliver a high-quality Freight Forwarding service to the Key Account customer, building strong relationships with clients, suppliers and internal teams while developing specialist industry knowledge to support operational excellence.
This is a full-time, permanent position offering a salary of £26,485.60 - £29,000 (depending on experience). This role will be based at our Northampton GP3 site (NN4 5FB) and includes up to 3 remote working days per week, subject to business requirements. The working hours are Monday to Friday 8:30am – 5:30pm.
The Benefits:
25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
Opportunity for Unpaid Leave
Up to 10 days international remote working*
Free Eye Test *
Employee Referral Scheme
Cycle to Work scheme
Critical Illness Cover
Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
On Site Mental health First Aiders
Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
Tailored development and career opportunities
Key Responsibilities:
- Coordinate, schedule, book, and manage daily container movements on behalf of Supply Chain Management Service clients.
- Handle all daily operational tasks and client enquiries accurately and courteously.
- Ensure the highest standards of customer experience are met at all times.
- Create and maintain worksheets documenting all daily movements.
- Communicate and escalate all relevant information to team members.
- Ensure all information is consistently accurate and that high operational service standards are maintained at all times.
- Adhere to all deadlines and follow established Standard Operating Procedures.
- Ensure all departmental administrative tasks are completed within agreed timescales.
- Prepare KPI reports and present to clients as required.
- Monitor and control all service costs.
Key Requirements:
- Proven experience working in an administration and / or customer service role.
- Some previous experience in freight forwarding, supply chain, or logistics environments is desirable, but not essential (training can be provided).
- Highly organised, with the ability to work under pressure and consistently meet deadlines.
- Proficient in Microsoft Office systems, including Excel.
- Excellent communication and stakeholder management skills.
- Strong customer service skills with ability to present to customers.
- Ability to analyse issues and apply effective problem-solving techniques.
- High attention to detail.
- Financial / commercial awareness.
We thank all applicants for their interest, however, only those under consideration will be contacted.
Please note that applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. Still, we encourage candidates to use them to enhance their applications rather than replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.
Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants, regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
