Retention manager Work, Jobs in Northampton, Nth (with Salaries)

Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Positive Behaviour Support Practitioner (PBS)
Priory —Northampton
- £35,000 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Quick apply
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
HMPPS Area Staff Support and Wellbeing Lead - South East and Eastern
Ministry of Justice —Bedford
- £57,580 - £60,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
11d
Duty Manager
Leisure Solutions Community Trust —Milton Keynes
- £28,108 a year
- Full-time
- Hospitality
- Sales
- Supervising experience
- Employee assistance programme
Commercial Account Manager – Industrial, Wholesale, Discount & OL
Meadows Honey —Higham Ferrers
- £43,000 - £53,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Driving
- Free parking
- Sick pay
Quick apply
2d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Depot Manager
BAM Construction —Wellingborough
- Presentation skills
- SharePoint
- Leadership
General Manager
The Embankment —Bedford
- £45,000 - £58,000 a year
- Management
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
9d
HR Manager
Segen —Wellingborough
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
Quick apply
Contract Services Administrator
Mitie —Northampton
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Deputy Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £35,000 - £40,000 a year
- Full-time
- Google Suite
- Management
- Rehabilitation centre
- Free parking
- Health & wellbeing programme
Quick apply
10d
Branch manager - Northampton
MindSearch —Northampton
- Full-time
- Leadership
- Communication skills
Learning Experience Manager
Sava School of Surveying —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
8d
Field Operations Manager
Abbot Fire Group Ltd —Northampton
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
Business Support Officer
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £29,336 a year
- Overtime
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
10d
Social Worker - Children in Care Long Term
Northamptonshire Children's Trust —Northampton
- £40,369 - £43,686 a year
- Communication skills
- Annual leave
- Employee assistance programme
2d
Field Account Manager
Safetykleen —Bedford
- £35,000 a year
- Full-time
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
9d
Security Officer
Mitie —Northampton
- £14.14 an hour
- Full-time

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Key Account Director

BidvestNoonan -
New Duston

Quick apply

Job details

Permanent | Full-time
Up to £57,312.72 a year

Qualifications

Profit & loss
Bachelor's degree
Contracts
Leadership

Full job description

About The Role

Title: Shopping Centre Key Account Director - Security and Cleaning

Location: National Role (with travel)

Salary: Competitive + car allowance + bonus

Role Purpose

The Shopping Centre Key Account Director – Security & Cleaning is responsible for the strategic leadership, operational excellence, and commercial performance of all security and cleaning services delivered across a national portfolio of shopping centres.

The role ensures safe, secure, welcoming, and compliant environments for customers, retailers, landlords, and asset managers, while driving continuous improvement, contract performance, and value creation.

Strategic Leadership

Define and deliver a national strategy for security and cleaning services aligned with client, landlord, and asset management objectives.
Act as the senior subject-matter expert for retail security, customer safety, and cleaning excellence within shopping centre environments.
Lead nationwide initiatives covering innovation, technology adoption, sustainability, and service transformation.
Represent the organisation at senior level meetings, client forums, and industry bodies.

Operational Excellence

Oversee security (manned guarding, mobile patrols, control rooms, CCTV, incident management) and cleaning operations across multiple shopping centres.
Ensure consistent high service standards, customer experience, and brand alignment across all sites.
Establish and monitor KPIs, SLAs, and performance frameworks, driving accountability at regional and local levels.
Manage critical incidents, high-risk events, and business continuity planning.
Preparation and delivery of monthly and quarterly client review presentations.

Compliance & Risk Management

Ensure full compliance with UK legislation and industry standards, including:
- Health & Safety at Work Act
- BS 7499 (Security Guarding)
- SIA licensing and ACS standards
- COSHH and cleaning compliance
- Equality, Safeguarding, and Data Protection requirements
Lead risk assessments, audits, and governance reviews across the national estate.
Act as the escalation point for serious incidents, reputational risk, and client concerns.

Commercial & Financial Management

Hold full P&L responsibility for the national shopping centre portfolio.
Manage budgets, cost control, margin delivery, and value engineering.
Lead contract negotiations, mobilisations, retentions, and renewals.
Identify growth opportunities, added-value services, and innovation pathways.

Client & Stakeholder Engagement

Develop senior relationships with:
- Shopping centre owners and landlords
- Managing agents and asset managers
- Retail directors and centre management teams
Serve as the primary national escalation point for key clients.
Support bids, tenders, and proposals relating to shopping centre security and cleaning.

People Leadership

Lead, mentor, and develop a high-performing soft services team at each centre.
Drive engagement, diversity, wellbeing, and talent development across large frontline workforces.
Ensure robust succession planning and capability building.
Champion a culture of professionalism, accountability, and customer focus.

Essential Requirements

Proven senior leadership experience in multi-site security and/or cleaning operations, ideally within:
Real estate
Shopping centres
Strong understanding of UK security and cleaning regulations, standards, and best practice.
Demonstrable experience managing large-scale P&L and complex contracts.
Ability to operate credibly at client, and executive level.
Excellent people leadership skills across geographically dispersed teams.
Commercially astute, data-driven, and outcome focused.
Willingness to travel extensively across the UK.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

retention manager jobs in northampton, nth

Key Account Director

Positive Behaviour Support Practitioner (PBS)

Centre Manager - Banbury Lodge

Customer Success Account Manager

HMPPS Area Staff Support and Wellbeing Lead - South East and Eastern

Duty Manager

Commercial Account Manager – Industrial, Wholesale, Discount & OL

Sr Client Success Manager

Depot Manager

General Manager

HR Manager

Contract Services Administrator

Deputy Manager - Banbury Lodge

Branch manager - Northampton

Learning Experience Manager

Field Operations Manager

Business Support Officer

Social Worker - Children in Care Long Term

Field Account Manager

Security Officer

I want to receive the latest job alerts for retention manager in northampton, nth

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