Senior sales agent Work, Jobs in Northampton, Nth (with Salaries)

Customer Service & Aftercare Manager
KRD Catering Equipment —Northampton
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
2d
Senior Branch Manager - Milton Keynes
SIXT UK —Milton Keynes
- Team management
- Recruiting
- Organisational skills
- Free parking
- Paid training
Quick apply
Partnership Manager
Simply Conveyancing —Daventry
- £28,000 - £30,000 a year
- Full-time
- CRM software
- In-person
Quick apply
10d
Commercial Property Manager
NAA-Jones Lang LaSalle Resources —Northampton
- Full-time
- Sales
- Contracts
- Budgeting
Quick apply
Senior Sales Manager (Wholesale)
Joma Jewellery and Katie Loxton —Banbury
- £60,000 - £70,000 a year
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Employee discount
13d
Corporate Sales Executive - Fixed Term Contract
Silverstone —Silverstone
- Full-time
- Business development
- Business
- Communication skills
Quick apply
3d
Senior Litigator
Franklins Solicitors LLP —Northampton
- Business development
- Hospice
- Annual leave
- Employee assistance programme
Regional Acquisitions Manager
County Rents —Newport Pagnell
- £32,000 - £37,000 a year
- Full-time
- Sales
- English
- Business development
Quick apply
Commercial Analytics Manager - BPL
Barclays —Northampton
- Team management
- Mentoring
9d
Business Development Manager - Water
Zeta Compliance Services Ltd —Gawcott
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Residential Conveyancer
Mallory Pryce —Milton Keynes
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Quick apply

I want to receive the latest job alerts for senior sales agent in northampton, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior sales agent jobs near northampton, nth

Customer Service jobs in Leamington Spa

Customer Experience Associate jobs in Oxford Street

Train Station Customer Service jobs in London

Customer Experience Associate jobs in Castleford

Operation Associate jobs in London

Customer Experience Associate jobs in London

Business Development Manager jobs in Howden

Business Development Manager jobs in Grimsby

Business Development Manager jobs in Derby

Business Development Manager jobs in Barnard Castle

Business Apprenticeship jobs in London

Hr Business Partner jobs in Oxford

Customer Care Manager jobs in Folkestone

Customer Service jobs in Reading

Customer Care Manager jobs in Bristol

Care Home Manager jobs in Scotland

Customer Care Manager jobs in High Wycombe

Hospitality Manager jobs in Edinburgh

Customer Care Manager jobs in Barlborough

Residential Conveyancer jobs in Rochdale

Customer Service & Aftercare Manager

KRD Catering Equipment
Northampton

Quick apply

Job details

Full-time
£40,000 - £45,000 a year
2 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Ticket management
Process improvement
Complaint handling
Quality assurance
Zendesk
Continuous improvement cycles oversight
Team management
Management reporting
Root cause analysis
Leadership
Communication skills
Internal quality assurance

Full job description

About KRD

KRD Catering Equipment is a rapidly growing e-commerce retailer and importer of commercial catering equipment.

As our operations move into our larger Weedon site, we are looking for an experienced Customer Service Manager to take full ownership of our customer-service function, team and Zendesk platform.

This is not simply a senior customer-service agent position. You will be responsible for building an efficient, controlled customer-service operation while managing and developing the existing phone and email team.

The role

You will own the daily performance of customer service across email and telephone, while improving the systems, processes and decision-making behind the department.

You should be comfortable configuring Zendesk, managing staff, handling complex aftersales cases and making sensible commercial decisions within agreed company policies.

You will occasionally respond personally to important or escalated customers, but your main responsibility will be building and managing an effective department.

Key responsibilities

Take full ownership of Zendesk, including macros, triggers, automations, views, tags, routing and reporting.
Manage, coach and support the customer-service team across telephone and email.
Set daily priorities, monitor workloads and prevent uncontrolled ticket backlogs.
Build clear processes for deliveries, damages, returns, warranties, replacement parts, complaints and refunds.
Create written decision trees and authority limits so routine cases do not require director approval.
Review difficult or high-value cases and personally handle important escalations when appropriate.
Conduct regular quality checks and provide feedback and training to team members.
Produce and maintain customer-service templates, macros, SOPs and internal guidance.
Monitor response times, repeat contacts, refunds, complaints and customer-service quality.
Identify recurring product, warehouse, carrier or website problems and report their root causes.
Work closely with the warehouse, sales, e-commerce and management teams.
Ensure customer cases are documented clearly and supported by the correct evidence.
Help prepare evidence for chargebacks and other payment disputes when required.

What we are looking for

Essential:

Previous experience managing a customer-service or aftersales team.
Strong hands-on Zendesk administration experience.
Evidence of personally building or improving macros, triggers, workflows, routing and reporting.
Experience handling returns, warranties, complaints and difficult customer situations.
Strong written and spoken communication.
Confident making fair commercial decisions within agreed limits.
Able to monitor performance through service data and KPIs.
Calm, organised and decisive under pressure.
Able to work full-time from our Weedon site.

Desirable:

Customer-service experience within e-commerce, retail or physical products.
Shopify experience.
Experience with bulky goods, technical products or commercial equipment.
Experience working with parcel carriers, pallet networks and delivery claims.
Familiarity with chargebacks, payment disputes or B2B customer service.

Expected first 90-day outcomes

Complete an audit of the existing customer-service operation and Zendesk configuration.
Introduce consistent ticket categories, ownership, routing and service-level targets.
Build macros and processes covering the main recurring customer enquiries.
Establish clear refund, warranty, return and escalation decision rules.
Introduce weekly quality checks and individual team performance measures.
Eliminate uncontrolled aged ticket backlogs.
Reduce unnecessary customer escalations reaching senior management.
Produce a weekly report covering service levels, recurring problems and required corrective actions.

What we offer

The opportunity to take genuine ownership of an important business function.
Authority to improve the systems and processes rather than merely maintain them.
A growing team and business with substantial plans for expansion.
Direct access to senior management and the ability to influence company-wide improvements.

Please apply with an up-to-date CV and a short explanation of the Zendesk systems or customer-service processes you have personally built or improved.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Northampton NN7: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior sales agent jobs in northampton, nth

Customer Service & Aftercare Manager

Senior Branch Manager - Milton Keynes

Partnership Manager

Commercial Property Manager

Senior Sales Manager (Wholesale)

Corporate Sales Executive - Fixed Term Contract

Senior Litigator

Regional Acquisitions Manager

Commercial Analytics Manager - BPL

Business Development Manager - Water

Residential Conveyancer

I want to receive the latest job alerts for senior sales agent in northampton, nth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected