Job Title: Call Handler
Job Type: Zero Hour Contract
Pay: £13.00 - £15.50 per hour
Location: Office based in our Daventry office
About SinglePoint Calls
SinglePoint Calls was founded in 2022 with a simple goal: to do telephone answering better.
Like many business owners, we once relied on a large answering service. At first, it worked. But over time, the service became rigid and impersonal. Costs increased, flexibility disappeared, and the team stopped taking the time to truly understand our business. The personal touch we needed was gone.
So we built the service we couldn’t find.
SinglePoint Calls began with just a handful of clients and a commitment to doing things differently. Today, we handle over 40,000 calls, messages and emails each month for businesses across the UK, including legal firms, property agents, healthcare providers, trades and tech companies. Our team of more than 45 PAs all share one mission: to support our clients as a genuine extension of their team.
Telephone answering at SinglePoint Calls means being the first point of contact for our clients’ customers. We answer calls in our clients’ business names, handle enquiries, take messages, book appointments, and follow clear instructions to make sure nothing important is missed.
The Role
We’re looking for friendly, reliable and flexible Call Handlers to support our core team during busy periods, holidays, sickness and peaks in demand.
This role is ideal for someone who enjoys variety, stays calm under pressure and takes pride in delivering excellent customer service. As a reserve Call Handler, you’ll step in when we need extra support, helping to ensure every call is answered professionally and no customer is left waiting.
No two days are the same. You’ll be handling calls for a wide range of clients across different industries, which keeps the role interesting and varied.
If successful, you’ll begin your training journey with us, where you’ll learn how to use our in-house call management system and be guided through handling different types of calls and enquiries across the sectors we support.
What You’ll Be Doing
- Answering inbound and making outbound calls on behalf of multiple clients
- Handling calls in the client’s business name, following clear instructions
- Taking accurate messages and recording information correctly
- Booking appointments and managing basic enquiries when required
- Providing a calm, friendly and professional experience for every caller
- Supporting the wider team during busy or high-volume periods
What You’ll Need
You don’t need previous call handling experience to succeed at SinglePoint Calls, although it’s always welcome! What really matters is your attitude and how you connect with people.
You’ll be comfortable speaking to lots of different callers throughout the day and enjoy helping people feel listened to and supported. Because we work with a wide range of clients across different industries, no two calls or shifts are ever the same.
You’ll also bring:
- A warm, friendly telephone manner
- Strong listening skills and a natural ability to build rapport
- A calm, empathetic approach, especially when callers may be upset or under pressure
- The ability to juggle tasks and stay organised in a busy environment
- Good problem-solving skills and common-sense decision-making
- Solid computer skills and accurate data entry, with great attention to detail
Most importantly, you’ll be someone who enjoys being part of a team and is happy to step in and support others when things get busy.
Why Join SinglePoint Calls
You’ll be joining a growing, people focused business where your contribution genuinely matters. Our reserve team plays a vital role in keeping our service running smoothly and supporting our permanent call handlers.
If you enjoy helping others, thrive in a fast-paced environment, and want to be part of a supportive and friendly team, we’d love to hear from you!
What We Can Offer You:
At SinglePoint Calls, we know great people make great conversations and we work hard to create an environment where our team feels supported, valued and confident in what they do.
You will benefit from:
- Flexible working hours to help you balance work and life
- Free on-site parking
- Access to an employee perks and discounts platform
- Our Employee Assistance Programme, offering:
24/7 confidential counselling
Mental health and wellbeing support
Legal and financial advice
Online wellbeing resources and helplines
- Full training and ongoing development to help you feel confident and supported in your role
- Basic DBS check provided
- Casual dress
- A warm, friendly and support team where people genuinely care
Job Type: Temporary
Pay: £13.00-£15.50 per hour
Benefits:
- Casual dress
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Daventry, Northamptonshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
