Help desk analyst Work, Jobs in Northampton Nn1 (with Salaries)

1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
IT Support Analyst
Connected Places Catapult —Milton Keynes
- £24,060 - £36,798 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Employee assistance programme
Quick apply
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Global Intelligence Analyst
Securitas UK —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
3d
Business Systems Support Analyst
Network Rail —Milton Keynes
- £28,500 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- SQL
- Free parking
- Annual leave
9d
System Admin (Customer Service Tools)
RS —Corby
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
10d
Senior LC MS Analyst
Tetra Tech —Bedford
- Laboratory experience
- Project management
- Bachelor's degree
3d

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IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
Full UK driving licence with willingness to travel occasionally within the UK. Provide 2nd-line support for users, hardware, software, and network services…
£39,339.24 a year
10d
IT Support Analyst
Connected Places Catapult —Milton Keynes
User account administration experience (Active Directory and/or Azure AD), including access management and good security hygiene.
£24,060 - £36,798 a year
Quick apply

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1st Line IT Service Desk Analyst

Primary Goal -
Market Harborough

Quick apply

Job details

Full-time
£25,191 - £26,409 a year

Qualifications

Driving Licence
Software troubleshooting
Customer service
IT support
Computer networking
IT
Communication skills

Full job description

Join our Trust IT Team and make a real difference

Are you passionate about technology and enjoy helping people solve problems? We're looking for an enthusiastic and customer-focused 1st Line IT Service Desk Analyst to join our central IT team, supporting schools across our Multi-Academy Trust.

This is an excellent opportunity to develop your IT career in a varied, supportive environment where you'll gain hands-on experience across Microsoft 365, networking, cloud technologies, user support and IT projects.

What you'll do

As the first point of contact for IT support, you'll:

Provide friendly, professional 1st line IT support via phone, email and remote assistance.
Log, manage and resolve support requests through our IT Service Desk.
Troubleshoot hardware, software and Microsoft 365 issues using our knowledge base.
Create user accounts, reset passwords and administer Teams and email services.
Escalate more complex issues to our 2nd Line team when needed.
Help maintain accurate IT documentation and support Trust-wide IT projects.
Occasionally visit schools across the Trust to provide on-site support.

What we're looking for

You'll have:

A passion for IT and delivering excellent customer service.
Good knowledge of Windows PCs and Microsoft technologies.
An understanding of networking fundamentals.
Strong communication and problem-solving skills.
A proactive, organised and flexible approach to work.

Desirable:

Experience working in an IT support environment.
Knowledge of Microsoft 365 and cloud services.
Experience working in a school or education setting.
A full UK driving licence.

Why join us?

Develop your technical skills across a wide range of technologies.
Be part of a collaborative and supportive central IT team.
Gain experience supporting multiple schools and large-scale IT projects.
Make a meaningful impact by helping staff and students stay connected and productive.

The Trust is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be subject to an Enhanced DBS check and all relevant pre-employment checks.

Salary and hours

Post Title : 1st Line IT Service Desk Analyst

Responsible to : IT Manager

Grade : Grade 5/6 £25,191 - £26,409

Hours : 37 hours per week, 52 weeks per year

Location : Market Harborough

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Quick apply

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help desk analyst jobs in northampton nn1

1st Line IT Service Desk Analyst

IT Support Analyst

Application Support Analyst

Global Intelligence Analyst

Business Systems Support Analyst

System Admin (Customer Service Tools)

Senior LC MS Analyst

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