Client success manager Work, Jobs in Northern Ireland (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Elevate Programme - Client Onboarding Analyst - Belfast - starting 24 August 2026
Vantage Point —Belfast
- Full-time
- Hybrid work
- Communication skills
- Paid training
7d
Account Relationship Support Assistant Manager, Defence Convergent Market, Clients and Markets
Deloitte —Belfast
- Hybrid work
- Microsoft Powerpoint
- Databases
- Presentation skills
Global Account Manager
Frank Body —Belfast
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Google Suite
- Organisational skills
- Communication skills
Quick apply
10d
Account Manager - German Speaking
Lightspeed Commerce, Inc. —Belfast
- Full-time
- Hybrid work
- POS
Quick apply
Account Manager
Version 1 —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Account Manager
Yellowcom Ltd —Belfast
- £31,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Annual leave
Quick apply
13d
Account Manager
Expeditors —Newtownabbey
- Full-time
- CRM software
- Customer service
- Business development
- Employee stock purchase plan
- Life insurance
Quick apply
Customer Sales Specialist
BF Mulholland Dental & Aesthetics —Crumlin
- £27,000 - £35,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
7d
Field Based Account Manager
Yellowcom Ltd —Belfast
- £30,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Annual leave
Quick apply
13d
Account Manager - French Speaking
Lightspeed Commerce, Inc. —Belfast
- Full-time
- Hybrid work
- POS
Quick apply
Account Manager, BRS Golf/ Golf Now
Versant Media —Belfast
- Full-time
- Hybrid work
- Presentation skills
- Travel
Quick apply
4d
New Business Sales Executive - Belfast - £29k OTE £50k + per annum
Yell —Belfast
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Life insurance
4d
New Business Sales Executive - Belfast - £29k OTE £50k + per annum
Yell Ltd —Belfast
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply

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Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Business Management
Dashboard visualisation
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
ERP software
Microsoft Office Suite
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Recruiting
Operational strategy development
Management reporting
Customer support
Budgeting
Business
Leadership
Communication skills
Operations leadership experience
Analytics
Rota coordination

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client success manager jobs in northern ireland

Customer Operations Manager

Elevate Programme - Client Onboarding Analyst - Belfast - starting 24 August 2026

Account Relationship Support Assistant Manager, Defence Convergent Market, Clients and Markets

Global Account Manager

Account Manager - German Speaking

Account Manager

Account Manager

Account Manager

Customer Sales Specialist

Field Based Account Manager

Account Manager - French Speaking

Account Manager, BRS Golf/ Golf Now

New Business Sales Executive - Belfast - £29k OTE £50k + per annum

New Business Sales Executive - Belfast - £29k OTE £50k + per annum

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