FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,300 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas.
This role is based on-site at our Derry/Londonderry office.
Key responsibilities:
- Provide first-line technical support to colleagues across the business
- Set up and maintain user accounts and access permissions
- Support device deployment and management using Microsoft technologies
- Resolve service desk incidents and requests in line with agreed processes
- Provide on-site support for hardware, software and meeting room technology
- Escalate complex issues to senior team members where required
- Assist with routine infrastructure checks and maintenance activities
- Deliver excellent customer service and ensure a positive user experience
Required Experience:
We welcome applications from candidates who are early in their IT careers. To be considered, candidates should be able to demonstrate at least one of the following:
- Previous experience in IT support, service desk or helpdesk environment
- An IT-related qualification, apprenticeship or certification
- Demonstrable hands-on experience with Microsoft technologies through projects, study or practical application
In addition, candidates must possess strong communication skills, a customer-focused approach and a genuine desire to build a career in IT.
Desirable Experience:
- Exposure to Microsoft 365 technologies such as Azure, Intune, Exchange, SharePoint or Teams
- Awareness of IT Service Management concepts such as Incident Management and Asset Management
- Experience using ticketing or service desk tools
- Previous customer-facing support experience
You should be able to demonstrate the following skills:
- Genuine interest in IT and technology
- Strong communication and customer service skills
- Positive attitude and willingness to learn
- Ability to troubleshoot and solve problems
- Good organizational skills and attention to detail
- Comfortable working independently and as part of a team
At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery.
We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.
Please refer to our candidate privacy notice for information on how we collect and use your personal data: Candidate Privacy Notice | FinTrU
