Service desk support Work, Jobs in Northern Ireland (with Salaries)

Project Support Coordinator
EOS —Banbridge
- Customer service
- English
Quick apply
8d
Receptionist
Aloft and Residence Inn by Marriott Belfast —Belfast
- Full-time
- Customer service
- Hotel
- Accounting
- Employee discount
Quick apply
12d
Junior Service Desk Analyst
System C —Belfast
- Full-time
- Customer service
- Communication skills
- Time management
Supply Chain and Stock Coordinator
Bathshack —Antrim
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Middle Office Analyst (Entry Level)
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Service Desk L1/L2 Analyst
Version 1 —Belfast
- 12 hour shift
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Work from home
- Life insurance
Quick apply
Workplace Assistant
Pinsent Masons —Belfast
- Overtime
- Customer service
- Communication skills
- Office experience
- Annual leave
- Gym membership
Economic Research Assistant
Financial Times —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
1d
Sales Executive
Balloo Hire —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
Business Development Manager
Powerforce —Belfast
- £28,000 - £30,500 a year
- Full-time
- Sales
- Business development
- Health & wellbeing programme
- Employee discount
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Inquiry Administration Support and Usher
Ministry of Justice —Belfast
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
1d
IT Support Engineer
Barclay Communications —Belfast
- From £30,000 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Employee discount
- Referral programme
Quick apply
Cash Desk Volunteer
British Heart Foundation —Belfast
- Employee discount
Accounts Assistant
Hilton Belfast —Belfast
- £16,635 a year
- Part-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
IT Apprentice Technician
Browne —Cookstown
- £16,640 a year
- Full-time
- English
- Analysis skills
- Travel
Quick apply
2d
Supervisor
Max Casino —Coleraine
- £13.25 an hour
- 12 hour shift
- Hospitality
- Customer service
- Supervising experience
Quick apply
1d
Marketing Sales Consultant
LOCALiQ —Enniskillen
- £28,000 a year
- Full-time
- Travel
- Communication skills
- Employee discount
Quick apply
12d

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service desk support jobs near northern ireland

Project Support Coordinator

EOS -
Banbridge

Quick apply

Job details

8 days ago

Qualifications

Customer service
English

Full job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

There are 2 positions available:

Position 1 covering the hours of 6am-2:30pm

Position 2 covering the hours of 9am-5:30pm

WHAT YOU WILL DO:

We are looking for a driven and detail-oriented LMR (Land, Mobile & Radio) Deployment Support Coordinator to join our dynamic Global Product Security team. In this role, you will collaborate closely with cross-functional teams and key stakeholders, helping to streamline processes, drive security initiatives, and ensure the successful execution of projects within the security domain.

KEY RESPONSIBILITIES:

Personnel performing Land Mobile Radio LMR support services / operating the Service Desk will be responsible for executing on the following:

Managing all administrative and information flow aspects of LMR projects, ensuring data integrity, resource alignment, and efficient execution support across the program; including:
Ensuring data integrity and up-to-date status across all key LMR tracking systems.
Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors.
Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status.
Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including:
Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking.
Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams.
Tracking resolution of faults and service orders against established SLAs.
Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT support requests.
Managing all regulatory requirements related to Radio Frequency (RF) licensing, ensuring global compliance and optimal spectrum management for LMR systems, including:
Managing the entire RF license application process, including consulting with the TPM and Legal, and ensuring all data is updated to the relevant tracker.
Managing the domestic and international regulatory application process for new RF sites, as well as modifications and renewals of existing licenses; including translating foreign documentation into English and ensuring each country's specific legal process is followed.
Maintaining and optimizing the central database of all active licenses.
Researching and analysing appropriate RF spectrum for LMR systems to support new and evolving system deployments.

Essential Criteria:

Minimum of 3 years experience in a similar position.

Proven track record in project delivery with exceptional interpersonal skills.
Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issue
Technical skills must include a knowledge of Security communications related hardware and signal flow
Must be able to read and understand plans to ensure everything is done correctly and do any additional configuration that is required
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture
Ability to work both independently as well as with a team
Must have critical thinking and problem-solving ability
Be flexible and adaptable to change and hours of work, to meet the needs of the customer
Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

If you are passionate about security risk management and effective service delivery, we encourage you to apply and join our team.

BELONGING AT EOS:
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-CT2 #INDEMEA

Quick apply

Refine Your Search

service desk support jobs in northern ireland

Project Support Coordinator

Receptionist

Junior Service Desk Analyst

Supply Chain and Stock Coordinator

Service Desk Analyst

Middle Office Analyst (Entry Level)

Service Desk L1/L2 Analyst

Workplace Assistant

Economic Research Assistant

Sales Executive

Business Service Desk Agent, Deloitte Digital, T&T Solutions

Business Development Manager

ASPIRE Global Service Centre – Support Analyst

Inquiry Administration Support and Usher

IT Support Engineer

Cash Desk Volunteer

Accounts Assistant

IT Apprentice Technician

Supervisor

Marketing Sales Consultant

I want to receive the latest job alerts for service desk support in northern ireland

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