Receptionist
Ellenborough Park Hotel, Cheltenham
Salary: £13.26 per hour, plus monthly non-contractual service charge
Hours: 37.5 hours per week, working a mixture of Early shifts (7:00am to 3:00pm) and Late shifts (3:00pm to 11:00pm), including weekends and bank holidays on a rota basis.
Join the Front Office team at one of the Cotswolds' most prestigious luxury hotels.
At Ellenborough Park, our Reception team create the first and last impression for every guest. We are looking for a warm, professional and customer-focused Receptionist who enjoys delivering exceptional service and thrives in a busy hotel environment.
If you're passionate about hospitality, enjoy interacting with people and take pride in creating memorable guest experiences, we'd love to hear from you.
What you'll be doing
As Receptionist, you'll play a key role in ensuring every guest receives a seamless and welcoming experience from arrival through to departure. Your responsibilities will include:
- Welcoming guests with a friendly, professional and efficient approach.
- Managing guest check-ins and check-outs.
- Handling guest enquiries, requests and reservations by telephone, email and in person.
- Providing knowledgeable recommendations about the hotel, its facilities and the local area.
- Working closely with Housekeeping, Reservations and other departments to ensure every stay runs smoothly.
- Processing payments, managing guest accounts and following cash handling procedures accurately.
- Operating the hotel switchboard and responding promptly to guest enquiries.
- Upselling bedrooms, dining experiences and other hotel facilities where appropriate.
- Resolving guest concerns professionally to ensure outstanding customer satisfaction.
- Maintaining the highest standards of presentation, security and confidentiality at all times.
What we're looking for
We're looking for someone who is:
- Passionate about delivering exceptional customer service.
- Friendly, approachable and confident communicating with guests and colleagues.
- Organised with excellent attention to detail.
- Calm under pressure and able to multitask in a busy environment.
- Comfortable using computer systems and learning new software.
- A strong team player with a positive, can-do attitude.
- Flexible to work a mixture of early and late shifts, including weekends and bank holidays.
Previous hotel reception experience would be an advantage, although experience within hospitality, retail or another customer-facing role will also be considered.
What we offer
- Monthly non-contractual service charge payments.
- 28 days' holiday including bank holidays (pro rata for part-time team members).
- Ongoing training and career development opportunities.
- Staff accommodation rates from £100 B&B and 25% discount on food and drink across Pride of Britain Hotels.
- Generous discounts across Michels & Taylor hotels, including accommodation from £45 B&B and up to 50% off food and drink.
- Friends and family rates at Ellenborough Park and selected Michels & Taylor hotels.
- Discounts on spa treatments and products.
- Complimentary meals whilst on duty.
- Free on-site parking.
- Free use of the on-site gym.
- Long Service Awards.
- Regular team social events.
- Refer a Friend scheme with rewards of up to £200.
Why join Ellenborough Park?
Set within 90 acres on the edge of Cheltenham, Ellenborough Park is one of the UK's most luxurious countryside hotels. We pride ourselves on delivering genuine hospitality and creating memorable experiences for every guest.
You'll be joining a supportive team where your contribution is recognised, your development is encouraged, and every day brings new opportunities to make a difference.
If you're ready to begin or continue your hospitality career with a luxury hotel that invests in its people, we'd love to hear from you.
Apply today and become part of the Ellenborough Park team.
Job Types: Part-time, Zero hours contract
Pay: Up to £13.26 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Referral programme
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
