Service desk support Work, Jobs in Norton Canes, Sts (with Salaries)

Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Software troubleshooting
- Microsoft Office
- Travel
2h
Support Technician
Clearcare Solutions Ltd —Stafford
- £25,000 - £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
4d
Service Desk Analyst
University of Wolverhampton —Wolverhampton
- £26,707 - £28,778 a year
- Hybrid work
- Doctoral degree
- University
- IT
- Free parking
- Annual leave
1d
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Full-time
- Customer service
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Customer Help Desk Co-ordinator
JLA —Stafford
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
4d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
18h
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
6d
Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
8d
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
HR Generalist
nGeneration —Tipton
- £35,000 a year
- Full-time
- Microsoft Excel
- Human resources
Quick apply
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Entry level IT Help Desk Support
Komfort —Wednesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
6d
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Management
- Analysis skills
- Supervising experience
- Employee assistance programme
4d
School Lettings Assistant/Customer Service Assistant
School Space —Birmingham
- £12.75 an hour
- 8 hour shift
- School
Quick apply
1d

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service desk support jobs near norton canes, sts

Service Desk Analyst

Busy Bees -
Burntwood

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Job details

Permanent | Full-time
2 hours ago

Qualifications

ITIL Certification
Driving Licence
Software troubleshooting
Procurement
Microsoft Office
ITIL
Ticket management systems
Mobile device management
Payroll
IT
Communication skills
Active Directory

Full job description

Role Overview:

Job Title: Service Desk Analyst

Reports to: Service Desk Manager

Employment type: Full time permanent,

Based: Burntwood - 4 days a week in the office required

Salary: Competitive

About the role

The Tech and Change Service Desk Analyst plays a vital role in ensuring our centres and central teams have the technology they need to deliver exceptional service every day. You’ll be at the heart of keeping systems running smoothly, supporting colleagues across the organisation and helping to resolve technical issues quickly and effectively.

Working as a key point of contact for IT support, you’ll respond to and manage a range of queries through calls, emails and the self-service portal, ensuring issues are handled efficiently and within agreed service levels. Your work will span supporting core systems such as O365 and Active Directory, troubleshooting hardware issues remotely, and coordinating the supply of new equipment with external vendors.

About Busy Bees

Established in 1983, Busy Bees is now not only the largest but also the leading provider of childcare in the UK and the fourth largest provider in the world, with just under 1,000 centres globally to date. This is an exciting time to join us as we continue to grow our UK estate and support families in new communities.

About the Benefits

Sector leading Family Leave
Big Benefits. Dedicated 24/7 employee benefits platform Hive (Reward Gateway)
with retail, cinema, and travel discounts
35% Childcare discount.
33 days holiday inclusive of bank holidays and an extra day off for your birthday every year
Further Training and development.

Role Responsibilities:

Responsibilities

Working as part of the Technology and Change service desk - as necessary - to provide first class support to satisfy the needs of our internal customers.
Progressing support calls and liaising with technology and change staff, and third-party vendors and suppliers to ensure the prompt resolution of all requests to agreed SLA and OLAs.
AD Management, with the creation of new users, day to day support issues, and managing leaver accounts, to an industry best practice standard.
Developing and maintaining strong working relationships with stakeholders at all levels, maintaining the high levels of trust the current team have earnt.
Resolving complex hardware / internet issues remotely through troubleshooting carried out over the phone. If unsuccessful, liaising with third parties, owning the ticket until resolution.
Android Phone and Tablet Device Issue resolution and device management.
Documenting resolutions to build up internal knowledge documents, and create help documents that can be shared with the wider teams.
Co-coordinating and actioning requests for access to systems, within established parameters, with agreed business owners.
Generation of reports demonstrating key KPIs are being achieved.
Ordering of hardware, prioritisation to hit budget targets, and ensuring the right hardware is provided to meet the needs of the business.
Occasional travel to nursery centres to deep dive challenging issues.

Required Qualifications:

Key Skills and Experience

Experience supporting a Microsoft 365 environment, including Active Directory and Office applications.
Mobile Device Management experience, including maintenance, troubleshooting, and procurement.
Experience using IT service desk / ticket management systems.
Ability to produce KPI and performance reports using Microsoft Office.
Understanding of the importance of finance and payroll systems within a business environment.
Experience working with third-party suppliers to support service delivery and issue resolution.
Exposure to small system changes and coordination across multiple stakeholders and vendors.
Strong technical troubleshooting skills across hardware, software, and connectivity issues.
Strong communication skills with a clear, professional telephone manner.
Ability to translate technical issues into simple, non-technical language.
Highly organised with strong prioritisation skills and the ability to work independently.
Calm, logical problem-solver with a strong customer service focus.
Collaborative team player, confident working across internal teams and external partners.
Full UK driving licence.

Desirable Requirements

ITIL v3 or v4 Foundation.
Knowledge of the early years or multi-site operational environments.

Apply Now

Refine Your Search

service desk support jobs in norton canes, sts

Service Desk Analyst

Support Technician

Service Desk Analyst

CCTV Control Room Operator

1st Line Service Desk Engineer

Service Desk Analyst / IT Support Help Desk Technician

1st Line Technical Support

Customer Help Desk Co-ordinator

Field Service Coordinator

Field Service Administrator

Technical Support Advisor

1st Line Service Desk Operative

Service Desk Analyst

Service Desk Engineer

People Manager

HR Generalist

Service Desk Analyst

Entry level IT Help Desk Support

Service Desk Team Leader

School Lettings Assistant/Customer Service Assistant

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