Customer service representative Work, Jobs in Norwich, Eng (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Norwich
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Customer Service Team Leader
Flutter Entertainment —Norwich
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
10d
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Norwich
- Weekend availability
- Customer service
- Driving
- Employee discount
Customer Service Advisor
Connells Group —Norwich
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
2d
Customer Services Advisor (Telephony/Planning/Reception)
NNDC —Cromer
- £27,254 - £29,064 a year
- Hybrid work
- Free parking
- Employee assistance programme
4d
Customer Services Advisor (Telephony/Planning/Reception)
North Norfolk District Council —Cromer
- £27,254 - £29,064 a year
- Part-time
- Hybrid work
- Free parking
- Employee assistance programme
4d
Customer Service Advisor / Office Administrator
Trade Beds Direct —New Costessey
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Word processing
- Free parking
- Employee discount
Quick apply
Logistics Customer Service and Sales Advisor
Jarrolds —Norwich
- £12.71 an hour
- Full-time
- Sales
- Customer service
- Data entry
Quick apply
4d
Customer Service Advisor
Yorkshire Building Society —Great Yarmouth
- £24,500 a year
- Customer service
- Financial services
10d
Customer Service
Habi Property —Norwich
- £23,000 - £27,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee discount
Quick apply
2d
Contact Centre Representative - Customer Care - PART-TIME
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Customer service
- IT
- Free parking
- Employee assistance programme
2d
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
Contact Centre Representative - Customer Care
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Customer service
- IT
- Free parking
- Employee assistance programme
2d
Client Support Coordinator - Residential Conveyancing, Norwich (office based role)
Ashtons Legal —Norwich
- Customer service
- Microsoft Office
- Communication skills
Quick apply
14d
Customer Services Assistant
Huws Gray Group —Diss
- Sales
- Customer service
- Plumbing
- Employee discount
8d
Retail Customer Service Assistant - Temporary
bp Retail —Norwich
- £13.45 an hour
- Part-time
- Café
Customer Services Assistant
Chelmsford Star Co-operative Society —Norwich
- £12.75 an hour
1d
Customer Retentions Agent
Epos Now —Norwich
- From £25,396 a year
- Full-time
- In-person
- Referral programme
Customer Sales and Service Advisor
Fresh Motors —Thetford
- £25,000 - £45,000 a year
- Full-time
- Sales
- In-person
- Store discount
- Employee discount
Quick apply
4h
Customer Services Assistant
Central Coop —Norwich
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
1d

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Customer Service Representative

HSBC Global Services Limited -
Norwich

Apply Now

Job details

Full-time
From £25,000 a year

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures

Process a wide range of transactions, whilst maintaining a high degree of accuracy

Have excellent attention to detail

Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms

Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers

The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service

Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more

Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts

A market-leading employer pension contribution

BUPA Healthcare

Life Assurance, equivalent to four times your annual salary

Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more

Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

customer service representative jobs in norwich, eng

Customer Service Representative

Customer Service Team Leader

Multi-drop Driver/Customer Service Assistant

Customer Service Advisor

Customer Services Advisor (Telephony/Planning/Reception)

Customer Services Advisor (Telephony/Planning/Reception)

Customer Service Advisor / Office Administrator

Logistics Customer Service and Sales Advisor

Customer Service Advisor

Customer Service

Contact Centre Representative - Customer Care - PART-TIME

Customer support Consultant

Contact Centre Representative - Customer Care

Client Support Coordinator - Residential Conveyancing, Norwich (office based role)

Customer Services Assistant

Retail Customer Service Assistant - Temporary

Customer Services Assistant

Customer Retentions Agent

Customer Sales and Service Advisor

Customer Services Assistant

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