Lead customer experience manager Work, Jobs in Norwich, Eng (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
12d
General Manager
Young's - Norwich and Norfolk —Norwich
- Up to £50,000 a year
- Full-time
- Employee discount
Quick apply
14d
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
7d
Deputy General Manager
Pizza Express —Norwich
- £33,000 - £35,000 a year
- Full-time
- Customer service
- Leadership
- Employee discount
- Referral programme
Compliance Manager
Bromford Flagship Livewest —Norwich
- £58,000 - £60,000 a year
- Full-time
- No degree
- Leadership
- Communication skills
7d
Regional Director
Pest Control Partnership (UK) Ltd —Norwich
- Full-time
- Travel
- In-person
- Leadership
Quick apply
10d
Staff Manager
First Bus —Norwich
- Full-time
- Supervising experience
- Computer skills
- Employee assistance programme
- Employee discount
14d
ECC Project Manager (Consultancy Management)
Anglian Water Services Ltd —Norwich
- £65,000 - £70,000 a year
- Part-time
- Hybrid work
- Engineering
- Microsoft Office
- Project management
- Annual leave
- Work from home
Area Coach
GAD Corporation (do not delete) —Norwich
- £11 - £22 an hour
- Sales
- Maths
- Accounting
- Employee discount
Sales Manager
Booja Booja —Norwich
- £46,000 - £50,000 a year
- Temporary
- Sales
- Travel
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Regional Operations Manager - East Anglia and Hertfordshire
Boots —Norwich
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Product Owner Onboarding
Epos Now —Norwich
- Full-time
- SQL
- Analysis skills
- APIs
Store Manager
Lucy and Yak —Norwich
- £30,000 - £33,000 a year
- Full-time
- Management
- Sales
- Communication skills
Branch Sales Manager
Travis Perkins —Norwich
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Employee discount
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Branch Manager
REXEL —Norwich
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Team Leader
Kier Group —Norwich
- Full-time
- Flexible schedule
Customer Advisor
Thurlow Nunn —Norwich
- £26,507.98 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
General Manager - New Club Opening
Slazenger Padel Clubs —Norwich
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Project Manager
Gallifordtry —Norwich
- Full-time
- Project management
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount

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Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £39,500 a year
12 days ago

Qualifications

Customer service
Zendesk
Leadership

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary from £39,500pa

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe. We are looking for an experienced Customer Services Manager to lead, develop and shape our Customer Services function as we continue to grow and put the customer at the heart of everything we do.

This is a high-impact leadership role for someone who knows what great customer service looks like and has the experience, energy and confidence to run a busy customer service operation day to day, while also building it for the future. You will lead and support the team, manage service performance, champion customer insight and help shape a smarter, more efficient and more technology-enabled customer experience.

The Opportunity

As Customer Services Manager, you will take ownership of our customer service operation, ensuring customers receive knowledgeable, responsive and professional support across all channels. A key part of the role will be leading the team day to day, managing priorities, workloads, service levels, quality standards and escalations, while bringing structure, pace and strong leadership to the function. You will also identify opportunities to improve processes, reduce customer effort and make better use of technology, data, automation and AI-enabled tools.

You will work closely with Technology, Marketing, Ecommerce, Retail Operations, Warehousing and Logistics to ensure customer feedback is understood, acted on and used to improve the wider customer journey.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, improve performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 17 July 2026

Quick apply

Refine Your Search

lead customer experience manager jobs in norwich, eng

Customer Service Manager - Rackheath

General Manager

Contact Centre Team Manager - Customer Service

Deputy General Manager

Compliance Manager

Regional Director

Staff Manager

ECC Project Manager (Consultancy Management)

Area Coach

Sales Manager

Regional Operations Manager - East Anglia and Hertfordshire

Product Owner Onboarding

Store Manager

Branch Sales Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Branch Manager

Team Leader

Customer Advisor

General Manager - New Club Opening

Project Manager

I want to receive the latest job alerts for lead customer experience manager in norwich, eng

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