Job Description
Compliance Customer Service Co-Ordinator within the Connells-Countrywide Licensing Team.
Investigations – identifies whether properties require a licence and ensures compliance evidence is in place before a tenancy goes live.
Landlord Support– works with landlords to provide guidance and obtain the information needed to meet licensing requirements.
Application Services – works with Landlords to gather supporting documents, and personal information to build, complete and submit licence applications.
We have a vacancy within our Investigation Team. This role is focused on ensuring rental properties are fully compliant with licensing requirements before tenants move in. It combines administration, investigation, and communication to support lettings branches and reduce delays after a tenancy begins.
Key responsibilities:
- Support local lettings branches by ensuring all licensing compliance requirements are completed before a tenancy goes live.
- Investigate properties to determine whether they require a property licence.
- Build strong working relationships with branch teams through regular phone calls, providing guidance, support, and sharing knowledge.
- Conduct compliance checks and review documentation with a high level of accuracy and attention to detail.
- Upload evidence and maintain accurate records within internal systems.
- Carry out regular audits to ensure compliance documentation is complete and up to date.
- Help reduce post-move-in administration by ensuring properties are compliant from the outset, allowing the wider licensing team to focus on licence applications rather than chasing missing evidence.
Essential skills and experience:
- Previous administrative experience.
- Excellent attention to detail and organisational skills.
- Strong verbal communication skills and confidence speaking with colleagues over the phone.
- Ability to investigate information, solve problems, and make informed decisions.
- Good IT skills and experience maintaining accurate records.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- A proactive and collaborative approach to supporting colleagues.
Training:
- Full training will be provided, including licensing regulations, compliance processes, and internal systems.
- Support in training towards ARLA – NFOPP qualifications (a raise in basic salary once completed)
Benefits
- Salary of OTE £25,000 per annum
- 23 days annual leave per year, plus bank holidays
- Never work your birthday with Keysafe! All colleagues are entitled to an additional day off to celebrate your birthday
- Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services
- Perks at Work – Discounts on products and services inc electrical & Travel
- Access to Telus 24hr, 7 days per week Employee Assistance Programme
- Company Pension and Life assurance for all colleagues
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Job Reference: CC00805
