Implementation consultant Work, Jobs in Norwich, Nfk (with Salaries)

Customer Implementation Consultant
Epos Now —Norwich
- £26,436 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
Customer Implementation Team Leader
Epos Now —Norwich
- £30,000 - £33,000 a year
- Full-time
- CRM software
- Recruiting
- Annual leave
- Employee assistance programme
1d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- English
- SQL
- Business development
- Employee assistance programme
- Flexible schedule
Quick apply
Product Development Manager (Natural Veg)
Nomad Foods —Lowestoft
- Full-time
- English
- Training & development

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Customer Implementation Team Leader
Epos Now —Norwich
You will coach the customer service consultants to handle customer queries effectively, deliver an outstanding experience to customers, and achieve their…
£30,000 - £33,000 a year
1d
Senior Customer Service Advisor - Part Time
Barclays —Lowestoft
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
£27,700 a year

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Customer Implementation Consultant

Epos Now -
Norwich

Apply Now

Job details

Full-time
£26,436 a year

Qualifications

Live chat
CRM software
Technical troubleshooting
Customer service call handling
Operating systems
Inbound customer enquiry call handling
Client engagement
Computer literacy
Upselling
Ticket management
Data entry
Telesales
Customer interaction
Outbound calling
Help desk

Full job description

After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.

About the role:

A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.

Responsibilities:

Deliver training for new customers as part of their onboarding process
Take inbound customer support calls, answer webchats and tickets
Provide excellent customer service by phone, email, webchat and online user support
Where appropriate, escalate and accurately record customer data
Conduct remote trouble-shooting and training sessions with clients
Develop and maintain an in-depth knowledge on all products and services

Requirements:

The best candidate for this role would be;

Driven and proactive - Can work independently and is determined to succeed (essential)
Organised - Manage diary, phone and update systems with great attention to detail (essential)
Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)
Personable - Able to keep calm and show empathy for customers (essential)

Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)

Apply Now

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implementation consultant jobs in norwich, nfk

Customer Implementation Consultant

Customer Implementation Team Leader

Client Development Manager

Product Development Manager (Natural Veg)

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