Exciting opportunities available for Ambulance Care Assistants to join our team in Norwich
Who Are We?
At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.
We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.
What Can You Expect?
You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being an ACA is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most.
It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you're someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.
The standard hours for this role are typically 37.5 / 40 hours per week. This is a shift-based role, and you'll work as part of a rota covering early mornings, evenings, lates and night shifts, which can fall on any day across the 7-day week, including weekends and public holidays. Shifts will vary, so flexibility is essential. We also welcome interest from candidates who may be looking for part-time hours.
Summary Of Main Duties Include:
Patient Transport & Care - Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
Assisting with Mobility - Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
Communication & Compassion - Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
Vehicle Checks & Basic Administration- Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.
What's In It For You?
Market Leading Pay - £13 per hour with increased rates for agreed overtime
Contractual Sick Pay - after 12 months service
Employee Assistance Programme - delivered by the UKs #1 EAP service- Health Assured
Increased holiday allowance for long service
Refer a Friend Scheme - Earn up to £500 for each friend you bring on board
Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
Pension Scheme
Opportunities to Grow and Develop
Engaging Workplace Culture - with regular company updates and employee of the month
We are Looking for Great People Who:
Full flexibility to work shifts on any day of the week, including weekends
Are caring and compassionate when supporting diverse patients
Have good physical fitness for moving and handling patients
Communicate clearly and kindly both in person and in writing
Follow procedures and protect patient confidentiality
Stay calm under pressure
Are reliable and punctual
Have basic IT Knowledge
Our Commitment to Safer Recruitment
Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:
Enhanced DBS Check (conducted during onboarding if successful)
Right to Work in the UK
Full UK Manual Driving Licence
Satisfactory Employment and Character References
A Satisfactory Medical Assessment
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisations requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
