Clinic manager Work, Jobs in Norwich (with Salaries)

SPoC Operational Hub Coordinator
East of England Community Health and Care NHS Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
3d
Clinical Lead Manager - Out of Hours
East of England Community Health and Care NHS Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Team management
- Case management
- Patient care
Administration Assistant
East of England Community Health and Care NHS Trust (Cambridgeshire) —Norwich
- £25,272 a year
- Full-time
- Inventory control
- Computer literacy
- Research
6d
Occupational Health Technician
Vita Health Group —Norwich
- Up to £28,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Veterinary Area Manager
DNAVetcare —Thetford
- Up to £44,000 a year
- Customer service
- Human resources
- Recruiting
6d
Cleaner
OCS Group —Great Yarmouth
- £13.05 - £14.53 an hour
Quick apply
7h
Sedation Dentist - Suffolk
Colosseum Dental UK —Lowestoft
- Call to connect
- Leadership
- Relocation assistance
Quick apply
Locum Dentist - Lowestoft, Suffolk - Available from April 2026 Until Mid June 2026
Colosseum Dental UK —Lowestoft
- Part-time
- Leadership
- Relocation assistance
Quick apply
Associate Dentist - Suffolk - Saturdays only
Colosseum Dental UK —Lowestoft
- From £20,000 a year
- Call to connect
- Leadership
- Relocation assistance
Quick apply

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SPoC Operational Hub Coordinator

East of England Community Health and Care NHS Trust
Norwich

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
3 days ago

Qualifications

Management
Continuous improvement
Staff training
Recruiting
Training & development
Internal quality assurance
Rota coordination

Full job description

Following the recent merger of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust, we are now proud to be part of East of England Community Health and Care NHS Trust (EECH) – one of the largest community healthcare providers in England, delivering services across a wide geographical area and supporting thousands of patients every day.

We are looking for an enthusiastic, motivated and experienced Operational Hub Coordinator to join our award-winning Single Point of Contact (SPoC) team based at Norwich Community Hospital.

This is an exciting opportunity for someone who enjoys leading people, solving problems, improving processes and ensuring patients receive timely access to the care and support they need.

As a key member of the SPoC leadership team, you will support the day-to-day operation of a busy contact centre environment, providing supervision and support to Operational Hub Administrators whilst ensuring referrals, calls and electronic tasks are managed safely, efficiently and to a high standard.

As an Operational Hub Coordinator, you will:
Provide day-to-day supervision and support to the SPoC team

Conduct regular supervisions, feedback sessions and annual PDP reviews

Support recruitment, induction, training and development of staff

Monitor call quality, referral quality and performance standards

Produce audits, reports and performance data

Assist with rota management and service staffing requirements

Act as a point of escalation for complex referrals, complaints and operational issues

Support service improvement initiatives and process development

Work closely with Clinical Operations Managers, Clinical Leads and community teams across Norfolk

Help ensure patients receive a safe, responsive and high-quality service every day.

East of England Community Health and Care NHS Trust (EECH) was formed through the merger of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust, creating one of the largest providers of community healthcare services in England.

We provide a wide range of community, specialist and children's services, supporting patients and their families to receive high-quality care closer to home. Our staff work across a diverse range of settings, including community hospitals, clinics, patients' homes and administrative support services.

At EECH, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive and compassionate working environment where staff feel valued, respected and empowered to develop their careers. We actively encourage innovation, continuous improvement and collaborative working to ensure we deliver the best possible outcomes for the communities we serve.

The Single Point of Contact (SPoC) is a vital service within the Trust, acting as the gateway to community nursing and therapy services across Norfolk. Our teams support thousands of patients, carers and healthcare professionals each year, ensuring referrals and enquiries are managed efficiently, safely and compassionately.

Provide day-to-day supervision and support to the SPoC team

Conduct regular supervisions, feedback sessions and annual PDP reviews

Support recruitment, induction, training and development of staff

Monitor call quality, referral quality and performance standards

Produce audits, reports and performance data

Assist with rota management and service staffing requirements

Act as a point of escalation for complex referrals, complaints and operational issues

Support service improvement initiatives and process development

Work closely with Clinical Operations Managers, Clinical Leads and community teams across Norfolk

Help ensure patients receive a safe, responsive and high-quality service every day.

Please see full Job Description and Person Specification

Apply Now

Refine Your Search

clinic manager jobs in norwich

SPoC Operational Hub Coordinator

Clinical Lead Manager - Out of Hours

Administration Assistant

Occupational Health Technician

Veterinary Area Manager

Cleaner

Sedation Dentist - Suffolk

Locum Dentist - Lowestoft, Suffolk - Available from April 2026 Until Mid June 2026

Associate Dentist - Suffolk - Saturdays only

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