Job Overview
To manage and oversee the smooth daily working of the Practice Dispensary ensuring quality standards of Safe, Effective, Well-Led, Caring and Responsive are maintained and that the Dispensary is cost-effective to the Practice. The Dispensary Manager ensures compliance with all relevant legislation, professional standards, and NHS contractual requirements while maintaining high standards of patient care and supporting the practice’s clinical and management administrative teams by always working in close collaboration with them.
Key Responsibilities
Leadership and Management
- Lead and manage the dispensary team, ensuring effective staffing, training, and performance management.
- Organise staff rotas and leave to ensure adequate dispensary cover.
- Conduct regular team meetings and annual appraisals.
- Promote teamwork and effective communication within the dispensary and across the wider practice.
Requirements:
- Proven recent experience in a supervisory or management role, preferably in a dispensary, pharmacy, or retail environment
- Strong leadership and team management skills in current or recent role.
- Ability to work hands-on in a fast-paced dispensary setting
- Knowledge of inventory management and compliance requirements.
- Excellent communication and customer service skills
- High level of organization and attention to detail
- NVQ Level 2 in Pharmacy Services or equivalent qualification
Dispensing and Stock Control
- Oversee the accurate and safe preparation, labelling, and dispensing of prescriptions in line with current legislation and practice protocols.
- Ensure correct storage, handling, and disposal of medicines, including controlled drugs.
- Maintain stock levels, minimise wastage, and monitor expiry dates.
- Conduct regular stock audits and manage ordering from wholesalers and suppliers.
- Manage drug recalls and safety alerts effectively.
Financial and Business Management
- Oversee the financial performance of the dispensary, including drug purchasing, profitability, and reimbursement claims.
- Monitor FP34 claims and ensure accuracy of prescription submissions to the NHS Business Services Authority (NHSBSA).
- Identify opportunities for cost savings and improved efficiency.
- Support the Practice Manager in preparing financial reports and forecasting dispensary income. Regular financial and budgeting meetings with management and Senior Partners.
Patient Care and Communication
- Provide advice and information to patients regarding medicines and their safe use.
- Handle patient queries and complaints promptly and professionally.
- Work collaboratively with GPs, nurses, and pharmacy teams to support safe prescribing and medication reviews.
Training and Professional Development
- Ensure dispensary staff maintain up-to-date qualifications and mandatory training.
- Support trainee dispensers and new staff in developing their skills.
- Keep personal knowledge current by attending relevant training courses and staying informed about changes in medicines management and NHS dispensing policy.
Working Conditions:
- Active, on-the-floor working role requiring regular interaction with staff and customers.
· Must be comfortable standing for extended periods and assisting with daily dispensary tasks.
Pay: £39,000.00 per year
Benefits:
Work Location: In person
