We have an exciting opportunity for Supervisors to join the Norwich City Service Limited (NCSL) team. If you are highly organised, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you.
About the role:
The Supervisor plays a pivotal role in supporting the Contracts Manager by ensuring the safe, compliant, and efficient delivery of operational workstreams, while fostering a customer-focused and safety-first culture. They lead a team of operatives, overseeing daily performance, resource planning, and service quality, while managing sickness, absence, and disciplinary matters in line with company policies. Responsibilities include conducting safety inspections, investigating incidents, ensuring asset compliance, and maintaining high standards across all operations. The role also involves mentoring staff, identifying training needs, promoting continuous improvement, and ensuring accurate reporting and adherence to KPIs, GDPR, and company values. Flexibility is required, including participation in the call-out rota and undertaking additional duties as needed.
The ideal candidate will hold an ILM Level 3 in Leadership and Management or equivalent experience, alongside IOSH Managing Safely certification and a valid driving licence. They should possess relevant qualifications or proven experience in their assigned workstream, with strong knowledge of health and safety regulations, including asbestos awareness and CAT B removal. Demonstrated expertise in HR processes—such as recruitment, onboarding, performance management, and conflict resolution—is essential, as is experience in accident investigations and continuous improvement initiatives. The candidate must be a confident leader with excellent organisational, communication, and problem-solving skills, capable of managing teams, resources, and schedules effectively. Proficiency in digital tools and IT systems, adaptability to changing demands, and a customer-focused, safety-first mindset are key. A flexible approach, high level of confidentiality, and willingness to travel within Norwich and across Norfolk are also required.
Why Choose Us?
- Living Wage Employer
- Cycle to Work Scheme
- Supportive and inclusive environment and culture
- Employee Assistant Support and Occupational Health
- Commitment to learning and development
- 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Friday 19th July 2026 – please note this vacancy may close earlier if a high number of applications have been received.
Please note, if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.
Requirements
- ILM Level 3 in Leadership and Management or equivalent qualifications, and or demonstratable experience.
- Driving Licence
- In-depth knowledge of health and safety regulations relevant to the assigned workstreams, and reading, working with, and conducting risk assessments. Asbestos Awareness and CAT B Removal
About the Company
Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.
We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.
NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.
Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.
Our industry has traditionally attracted more men — and we’re changing that!
We actively encourage applications from women
Pay: From £43,000.00 per year
Work Location: In person
