Housing association Work, Jobs in Norwich (with Salaries)

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Resident Liaison Officer
Norwich City Services Limited —Norwich
- From £30,000 a year
- Part-time
- Conflict management
- Construction experience
- In-person
- Annual leave
Quick apply
11d
Housing Income Recovery Officer
The Benjamin Foundation —Norwich
- £32,000 - £36,000 a year
- Part-time
- Hybrid work
- Databases
- Analysis skills
- IT
- Work from home
Quick apply
Tenancy Support Coordinator
Broadland Housing —Great Yarmouth
- £33,316 - £35,440 a year
- Temporary
- Annual leave
- Work from home
3d
Housing Engagement Support Worker
YMCA Norfolk —Norwich
- £13.90 an hour
- Full-time
- Café
- Communication skills
- Annual leave
- Employee discount
VacancyTitle: Local Housing Manager - Bob Carter Court
Housing 21 —Mattishall
- £33,494 a year
- Full-time
- Management
- Sick pay
6d
Housing Advice and Prevention Officer
East Suffolk Council —Lowestoft
- £31,537 - £38,220 a year
- Full-time
- Free parking
- Employee discount
13d
Electrical Contractors – EICR Testing (Social Housing)
Signix Ltd. —Norwich
- £1,500 - £2,000 a week
- Full-time
- Customer service
- Electrical experience
- Driving
Quick apply
8d
Sheltered Housing Officer
Babergh and Mid Suffolk District Councils —Eye
- £32,578 - £37,563 a year
- Full-time
- First Aid Certification
- Employee assistance programme
7d

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Housing Income Recovery Officer
The Benjamin Foundation —Norwich
Working closely with operational and finance teams, you will maximise rental income through proactive case management, reporting and resident engagement,…
£32,000 - £36,000 a year
Quick apply

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Resident Liaison Officer

Norwich City Services Limited -
Norwich

Quick apply

Job details

Part-time | Full-time | Fixed term contract
From £30,000 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave

Qualifications

Social housing experience
Driving Licence
Client engagement
De-escalation techniques
Complaint handling
Tenant engagement
Client services
Conflict management
Customer interaction
Construction experience
Household contractor coordination
Communication skills

Full job description

We have an exciting opportunity for a Resident Liaison Officer to join the Norwich City Service Limited (NCSL) team for a 6 month fixed term contract. If you have a strong customer service background, empathetic, and thrive in a fast-paced environment, we would love to hear from you.

About Us

Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.

We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.

NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.

Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.

Our industry has traditionally attracted more men — and we’re changing that!

We actively encourage applications from women

About the role:

This role is all about delivering a positive, reassuring experience for residents by being their main point of contact throughout surveys, inspections, and damp‑related remedial works. You’ll keep tenants fully informed, arrange and confirm appointments, address concerns with empathy, and build strong relationships that support smooth access and cooperation. A key part of the job is identifying and supporting vulnerable residents, working with housing teams and support services to ensure their needs are met. You’ll coordinate closely with surveyors, contractors, and Norwich City Council teams to keep schedules on track, monitor progress, and resolve issues quickly. Accurate record‑keeping, clear reporting, and a commitment to professionalism, respect, safeguarding, and high‑quality customer service are essential to ensuring residents feel safe, heard, and well supported throughout the process.
This role suits someone with solid experience in housing‑related, customer‑facing work who can deliver excellent service both remotely and in residents’ homes. You’ll bring strong communication skills, the ability to explain processes clearly, and the confidence to handle complaints and resolve issues calmly. Success in the role relies on being highly organised, managing multiple appointments and resident needs at once, and keeping accurate records. Empathy, patience, and the ability to build trust with people from diverse backgrounds are essential, along with a proactive, reliable approach. Experience in social housing, repairs, maintenance, or construction, plus knowledge of damp, surveys, safeguarding, or supporting vulnerable residents, would be an advantage.

Why Choose Us?

Living Wage Employer
Cycle to Work Scheme
Supportive and inclusive environment and culture
Employee Assistant Support and Occupational Health
Commitment to learning and development
25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.

This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.

Closing Date: Friday 28 August 2026 – please note this vacancy may close earlier if a high number of applications have been received.

Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.

Requirements:

Full UK driving licence
Strong background in customer service, housing, resident liaison, community support, or similar people-facing roles.
Confidence in handling complaints, resolving conflicts, and de-escalating challenging situations.

Pay: From £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

housing association jobs in norwich

Resident Liaison Officer

Housing Income Recovery Officer

Tenancy Support Coordinator

Housing Engagement Support Worker

VacancyTitle: Local Housing Manager - Bob Carter Court

Housing Advice and Prevention Officer

Electrical Contractors – EICR Testing (Social Housing)

Sheltered Housing Officer

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