Part time customer service advisor Work, Jobs in Norwich (with Salaries)

Part-Time Customer Service Advisor
RCP Parking Ltd —Norwich
- £13.64 an hour
- Part-time
- Microsoft Word
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Customer Advisor / Customer Service Advisor
Evander —Norwich
- £26,228 - £27,500 a year
- Part-time
- Microsoft Word
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Call Centre Agent WANTED!
ZAFRA —Norwich
- £12.71 an hour
- Part-time
- Data entry
- In-person
Quick apply
Customer Service Advisor
Woodyatt Curtains Ltd —Thetford
- £13.00 - £13.70 an hour
- Part-time
- Spanish
- English
- Data entry
- Free parking
Quick apply
8d
One Stop - Customer Service Assistant
One Stop —Gorleston-on-Sea
- £12.81 an hour
- Part-time
20h

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Part-Time Customer Service Advisor

RCP Parking Ltd
Norwich

Quick apply

Job details

Permanent | Part-time
£13.64 an hour
14 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Customer service
GCSE
Administrative support experience
Microsoft Office Suite
Administrative experience
Customer support
Customer interaction
Communication skills
A Level

Full job description

Job overview:

RCP Parking is one of the UK’s leading family run car park operators, with over 30 years of experience and a reputation built on quality, efficiency and customer focus. Our ethos is simple: every car park is a valuable asset, and every team member plays a key role in our success.

At RCP, we set the BAAR, and we set it high: Bold, Agile, Authentic, and Respectful. These values guide everything we do and shape the way our teams collaborate, innovate, and deliver exceptional results.

We are looking for a friendly, organised and customer-focused administrator to help us deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails.

The role is based at our Head Office in Norwich (NR6), working on a 4 on/4 off rota basis, covering the following shifts:

Monday - Friday 12:00pm-8:00pm
Saturday - Sunday - 8:00am-6:00pm

What you will be doing for us:

Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries, Parking Charges, and appeals
Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance
Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team
Carry out general administrative duties such as scanning in documents and uploading files to internal platforms

What we are looking for:

Essential:

Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong transferable administrative experience)
Excellent attention to detail with a high level of accuracy in record-keeping
Strong written and verbal communication skills with the ability to engage effectively across all levels
Ability to handle sensitive and confidential information appropriately in line with GDPR and relevant legislation
Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, Teams) and experience using internal systems

Desirable:

Experience within Car Park Operations or a multi-site operational environment, or familiarity with similar regulated operational settings

What you will receive:

Competitive hourly rate of £13.64 per hour
20 days holiday
Additional day off for your birthday each year
Top Tier Package with Perkbox, our Reward, and Recognition Platform
Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life
Life assurance cover scheme with Canada Life
Group Pension scheme
Free parking with RCP across the UK
Continuous development environment
Great Places to Work Certified (2024/2025, 2025/2026, 2026/2027)
Living Wage Foundation Member

Equal Opportunities:

We are committed to recruiting individuals on merits of suitability for each role, on the basis of qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.

To discuss this role in more detail or to apply please visit our website www.rcpparking.com or contact our friendly HR team on 01603 598788 or by email [email protected]

Pay: £13.64 per hour

Benefits:

Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

part time customer service advisor jobs in norwich

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