Entry level installer Work, Jobs in Nottingham, Eng (with Salaries)

Customer Service Executive
Diversity —Nottingham
- From £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Sick pay
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5d

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Customer Service Executive
Diversity —Nottingham
In this role, you’ll play a key part in ensuring companies and installers meet the rigorous standards of the trade membership schemes we manage on behalf of our…
From £25,000 a year
Quick apply
5d
Customer Service Executive
Creed Foodservice —Ilkeston
Liaising with Inventory and calling customers from NATOP’s report (capturing sales where possible). Calling customers with late route information and updating…
£27,976 a year
Quick apply
10d

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Customer Service Executive

Diversity
Nottingham

Quick apply

Job details

Full-time
From £25,000 a year
5 days ago

Benefits

Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Customer relationship management
Phone etiquette
Communication skills

Full job description

We are a well-established organisation with over 27 years of experience in supporting home improvement clients across the UK. As we continue to grow, we're looking for a Customer Service Executive to join our friendly, professional team at our office in Arnold, Nottingham.

In this role, you’ll play a key part in ensuring companies and installers meet the rigorous standards of the trade membership schemes we manage on behalf of our clients and support customers embarking on home improvement projects by helping connect them with vetted local installers.

This is a varied and rewarding role, ideal for someone who thrives in a busy environment and enjoys balancing customer interaction with administrative responsibilities.

Key Responsibilities:

Respond promptly and professionally to phone and email enquiries
Maintain accurate, detailed, and up-to-date records in our CRM system
Carefully review documentation and member information to ensure compliance with scheme standards
Liaise effectively with both internal departments and external partners to ensure smooth project delivery
Handle customer complaints with empathy and efficiency
Ensure all communications and data entries are precise and aligned with company procedures
Provide support to the wider Customer Relationship Management Team as needed

Skills & Experience Required:

Minimum 2 years’ experience in a customer service role, ideally involving direct contact with tradespeople (installers, builders, contractors) and consumers
Exceptional attention to detail and a high level of accuracy in administrative tasks
Strong communication skills – both written and verbal
A confident, professional telephone manner
Ability to stay calm under pressure and manage multiple tasks simultaneously
A proactive, team-oriented attitude
Competent in Microsoft Office applications (Word, Excel, Outlook)
Experience using CRM systems (Zoho experience is a bonus)

What We Offer:

A collaborative, supportive working environment where your contribution is valued
Opportunities for ongoing training and professional development
Regular team socials and company-funded activities to help build a fun, friendly atmosphere
A modern, comfortable office space in Arnold
A chance to be part of a growing business that supports high standards across the home improvement sector

Job Type: Full-time

Pay: From £25,000.00 per year

Benefits:

Company events
Company pension
On-site parking
Sick pay

Work Location: In person

Quick apply

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Customer Service Executive

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