First line Work, Jobs in Nottingham, Eng (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
10d
[6798] Control Room Operator
National Highways —Nottingham
- £36,262.50 - £37,762.50 a year
- Typing
- Communication skills
8d
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
4d
Barista
Starbucks —Nottingham
- Weekend availability
- Store discount
- Employee assistance programme
Research Support Officer
Nottinghamshire Healthcare NHS Foundation Trust —Nottingham
- £32,073 - £39,043 a year
- Part-time
- University
- Driving
- Travel
18h
IT Field Technician
Our Learning Cloud —Nottingham
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Sick pay
Quick apply
Science Technician
The Wells Academy —Nottingham
- £25,583 - £25,989 a year
- Free parking
- Annual leave
23h
Emergency Medical Advisor (999 Call Handler - Nottingham)
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,760 - £31,157 a year
- Overtime
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
4d
Maths and English Tutor
Explore Learning —Nottingham
- £8.40 - £12.75 an hour
- Part-time
- English
- Paid training
4d
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
4d
NVI: Waste Management & Recycling
Ministry of Justice —Nottingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Basic maths
- English
- Presentation skills
- Annual leave
7d
Science Technician
Greenwood Academies Trust —Nottingham
- Full-time
- Free parking
- Annual leave
Healthcare Assistant / Administrator
Redhill Academy Trust —Nottingham
- £18,584 - £26,141 a year
- School
- Annual leave
- Employee assistance programme
6d
Line Technician
Reckitt —Nottingham
- Communication skills
- Mechanical knowledge
- Employee assistance programme
- Life insurance
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
8d
Customer Support Specialist – IT & Technical Support
TEK SHOP —Wollaton West
- £28,000 - £32,000 a year
- Weekend availability
- Customer service
- Windows
- Microsoft Office
- Free parking
Quick apply
Audi Expert
Sytner Audi Nottingham —Nottingham
- Full-time
- Organisational skills
- Communication skills
- Employee discount
IP Paralegal (CIPA)
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Communication skills
Quick apply
Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation- Upperton Rd
Student Roost —Leicester
- £13.95 an hour
- Full-time
- Maintenance
Quick apply
6d
Girls Academy Goalkeeping Coach
Nottingham Forest Football Club —Nottingham
- Part-time
- Free parking
- Employee assistance programme
13d

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

10 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

first line jobs in nottingham, eng

First Line Analyst 3

[6798] Control Room Operator

First Line Analyst

Barista

Research Support Officer

IT Field Technician

Science Technician

Emergency Medical Advisor (999 Call Handler - Nottingham)

Maths and English Tutor

IT Support Engineer

NVI: Waste Management & Recycling

Science Technician

Healthcare Assistant / Administrator

Line Technician

Service Desk Analyst

Customer Support Specialist – IT & Technical Support

Audi Expert

IP Paralegal (CIPA)

Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation- Upperton Rd

Girls Academy Goalkeeping Coach

I want to receive the latest job alerts for first line in nottingham, eng

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