technical analyst Work, Jobs in nottingham, eng (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
5d
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Strategy Analyst
ivolve Care and Support —Chesterfield
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Data Analyst II
ENSEK —Nottingham
- Hybrid work
- SQL
- Analysis skills
- Annual leave
2d
FP&A Analyst - Python/Data Modelling/Coding focus
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- SQL
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
13d
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
2d
First Team Data Analyst
Nottingham Forest Football Club —Nottingham
- Full-time
- SQL
- Analysis skills
- Python
- Free parking
- Employee assistance programme
8d
Product Configuration Test Analyst
Hillarys —Carlton
- Full-time
- Communication skills
Quick apply
7d
Data Analyst (Finance)
Rushcliffe Borough Council —Nottingham
- £43,815 - £46,611 a year
- Full-time
- SQL
- Analysis skills
- Free parking
- Employee assistance programme
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
IT Business Analyst
Thermo Fisher Scientific —Loughborough
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
Financial Analyst - Operations
ivolve Care and Support —Chesterfield
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
13d
Housing Asset Data Analyst
Avalon —Swadlincote
- £18 - £20 an hour
- Temporary
- Data analysis skills
14d
Opportunities at Kindeva Loughborough, UK
Kindeva Drug Delivery Careers —Loughborough
- Full-time
- Engineering
- Data analysis skills
- Supervising experience
Quick apply
17h
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Data Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Free parking
- Employee discount
Quick apply
13d
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
13h
Data Analyst III
ENSEK —Nottingham
- Hybrid work
- Customer service
- SQL
- Communication skills
- Annual leave
1d
AI Integration Specialist
Skins Sexual Health Ltd/Creative Conceptions LTD —Newark-on-Trent
- From £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- APIs
- AI
- Work from home
- Employee discount
Quick apply
7d

I want to receive the latest job alerts for technical analyst in nottingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

5 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

technical analyst jobs in nottingham, eng

First Line Analyst 3

IT Systems Analyst

Strategy Analyst

Data Analyst II

FP&A Analyst - Python/Data Modelling/Coding focus

Second Line Analyst

Service Desk Analyst

First Team Data Analyst

Product Configuration Test Analyst

Data Analyst (Finance)

Tech Operations Analyst

IT Business Analyst

Financial Analyst - Operations

Housing Asset Data Analyst

Opportunities at Kindeva Loughborough, UK

IT Operations Support Analyst

Data Analyst

Test Analyst

Data Analyst III

AI Integration Specialist

I want to receive the latest job alerts for technical analyst in nottingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected