Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behaviour, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.
Our Critical Sales Skills
At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.
- Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.
- Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
- Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
- Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context.
- Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
- Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.
Role Overview
This position will be part of the Supply Chain Knowledge Centre, and as a key member of the team you will support in managing and developing the partnership with the retailer as well as collaborating with internal strategic supplier account managers, in order to create value for Circana and the retailer. The retail account manager must be comfortable in a range of situations from; fully owning the day to day operational procedures, in depth understanding of retailer processes to ways of working and influencing key stakeholders while managing internal projects to bring increased value or benefit.
Job Responsibilities
- Drive partnership relationship with the retailer
- Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals
- Ownership of day to day running of the account
- Support Retail Account Director to deliver retailer JBP
- Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success.
- Engage cross-functionally with a variety of teams, internally and with retailer. Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers.
- Deliver a high level of excellence in customer service to retailer partners and internal contacts
- Develop and share supply chain improvement ideas to retailer and the strategic account manager team
Requirements
- Experience working in a supply chain role, ideally experience comes from retailer supply role or working within a supplier supply chain function dealing directly with a retailer.
- Excellent people skills with the ability to build strong working relationships remotely and work on own initiative
- Be flexible to travel to Nottingham and be on site at retailer
- Strong communication proficiency notably be able to clearly articulate via written communication, in meetings and when delivering presentations
- Competent in Microsoft Applications, particularly Excel or other data analysis software
Circana Behaviours
Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): Remote with access to Nottingham (Weekly)
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