- Salary: £31,982 Per Annum
- Contract: Full Time –Permanent
- Working Hours: 37.5 Hours Per Week
- Location: Nottingham
- Covering: East Midlands - Leicester, East Staffordshire, Newcastle-under-Lyme and North Lincolnshire
- DBS requirement: Enhanced DBS check
- Working Hours: 37.5 Hours Per Week.
This role requires regular travel across an allocated area (East Midlands).
This role offers a starting salary within Nacro’s pay structure of £31,982 Per Annum- Entry with expected progression to £32,782 Per Annum Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
As a Supported Housing Officer, you will work within the Performance and Housing Management Team and be responsible for providing a comprehensive housing management and estate services for our Supported Housing.
You will be the main lead for housing management in your patch and will support vulnerable residents, in order to do this, you will need to work closely with area teams.
This is a new role in Nacro and an exciting opportunity for staff, with experience of managing income recovery, neighbour nuisance/conflict and estate management particularly within supported housing, who want to provide an excellent service to customers.
Key Responsibilities:
- Lead and deliver a comprehensive housing management service for supported housing properties
- Act as the main housing management lead for your patch, working collaboratively with area teams
- Manage rent accounts, including arrears, former tenant arrears and credits
- Take proactive action on rent arrears in line with income collection and debt management policies
- Work closely with Housing Benefit teams to ensure correct payments are in place
- Support residents with payment arrangements, money management and understanding their charges
- Liaise with internal colleagues and external stakeholders, including local authorities and partners
Legal Duties
- Prepare and issue notices, witness statements and court documentation
- Represent Nacro at court when required
- Manage income recovery from start to end of the legal process
- Support legal action to end tenancies where appropriate, ensuring all evidence is in place
- Work with support teams to gather documentation and guide staff through legal requirements
- Liaise with leasing, property and operational teams when properties are being handed back or recovered
Tenancy Support
- Ensure tenancy and licence conditions are clearly understood and consistently enforced
- Provide advice on tenancy creation, changes, succession, abandonment and tenancy endings
- Support teams with correct tenancy sign-up processes, including digital documentation
- Provide guidance on tenancy breaches and appropriate interventions
- Support prevention and early intervention for low-level anti-social behaviour
- Work closely with ASB and Legal Advisors on more complex cases
- Deliver training and induction support to new staff on housing management responsibilities
Estate Management & Property Standards
- Support teams to meet property standards and compliance requirements
- Provide training and guidance on repairs reporting, health and safety checks and documentation
- Identify property condition issues during visits and escalate where required
- Liaise with Property Services on repairs, surveys and compliance concerns
- Support teams during Exempt Accommodation reviews or local authority inspections
- Assist with service charge understanding, recovery and estate-related services
About you:
- Experience in housing management within social or supported housing
- Strong working knowledge of Housing Law and tenancy enforcement
- Good understanding of Welfare Benefits, particularly Housing Benefit and Exempt Accommodation
- Proven ability to maximise income and minimise arrears
- Confident communicator with experience in multi-agency and partnership working
- Willingness to travel across a wide geographical area (vehicle preferred
Essential Skills & Qualities:
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
Click here to view the Role Profile
Click here to view the Candidate pack
Nacro is fair and inclusive employer
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [email protected].
Closing date: 22/7/2026
Rosie Guarisco
Housing Service Manager Central Housing Management Team And Unite/H&S Representative
[email protected] - Mobile: 07793881109
